
Analyst, Data
21 hours ago
Journey with us Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
Position summary :
The Contact Center Analytics & Solutions team is seeking a Data Analyst who will be responsible for delivering impactful insights into key business decisions and supporting projects/building tools that empower our end users to work efficiently. The right person for this role has exceptional analytical capabilities, thrives in a fast-paced environment, loves problem-solving, is a great communicator, and is passionate about our end user experience.
Essential Duties and Responsibilities :
- Conduct analysis to drive valuable business insights, using internal analytics tools, ie SQL to access and manipulate from disparate data sources
- Build intuitive presentations, interfaces, infographics, and data visualizations to tell stories with data that convey key performance metrics, significant trends, and relationships across contact centers
- Analyze user behavior to identify patterns, uncover opportunities and create a common understanding how people are interacting with our reporting content
- Ideate and develop new metrics and analytical approaches, measuring performance for both tactical and strategic decision-making for contact centers
- lead projects and requests from end-to-end, defining business needs, developing strategies, and solutions that empower internal teams operate efficiently
- spearhead ongoing efforts to better understand sub growth and identify future opportunities through analysis and reporting
Qualifications, Knowledge, & Skills :
- Degree in Computer Science, Mathematics, Statistics, Industrial Engineering, Operations Research or MS in Business Analytics or 2 years industry experience in a related field
- 2+ years experience with any of the following programming languages: R, Python, SAS or similar scripting languages.
- 2+ years experience with predictive and forecasting techniques and tools including time-series analysis (Autocorrelation plots, ARIMA / ARIMAX, Vector Auto Regressions, Recurrent Neural Networks), machine learning model development (grid searching, cross validation, parameter tuning & optimization), and appropriate model evaluation (ROC analysis, confusion-matrices, error rate logging)
- 2+ years of relevant work experience in analytics and/or business intelligence or related field
- Strong analytical skills – with a proficient ability to read/write complex SQL queries for data analysis
- Experience with data visualization tools (Tableau, Powerbi, etc.) and strong storytelling skills for technical and non-technical audiences
- MS office tools ie Word, excel, PowerPoint, Access
- Strong and effective communication, presentation and written skills and ability to work in global environment
- Experience collecting internal customer feedback and requests, empathizing with their challenges and opportunities
- Collaborative, self-motivated with a desire to lead strategic problem solving, execution and ownership
- Understanding of data warehousing concepts, relationship entity diagrams and relational databases
Nice-to-haves
- CSPO Certification and formal understanding of Agile Scrum practices
- Other programing knowledge skills (Python)
- Other applications such as Oracle, Hyperion, AS400 or equivalent mainframe system
- Familiarization with Contact Center environment
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
#J-18808-Ljbffr-
Data Analyst
2 weeks ago
Southern Manila District, Philippines 1840 & Company Full timeWe are looking for professionally driven Data Assistant/Analyst who has background with data science and particularly Power BI/visualizations experience to support our team. Shift: PH Graveyard shift Location: Anywhere in PH Job Responsibilities Data Administration (30%)Monitor overnight POS reports and confirm successful execution. Run reports manually and...
-
Senior Data Analyst
2 weeks ago
Southern Manila District, Philippines InDebted USA, Inc. Full timeOverview About InDebted : InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good....
-
Data Quality Analyst
2 weeks ago
Manila, Philippines Fenics Market Data Full timeFenics Market Data (“FMD”) is the exclusive distributor of data for BGC Group, Inc. (NASDAQ:BGC) and its affiliates (“BGC Group Entities”), a leading global brokerage group of companies servicing the financial markets through many brands including, but not limited to: BGC, GFI, RP Martin, Continental Capital Markets, Amerex, Aurel BGC, Aurel,...
-
Digital Engineer
21 hours ago
Southern Manila District, Philippines Haskoning Full timeOverview We are seeking a highly motivated and talented Digital Engineer / CAD Data Analyst with a passion for civil engineering, data, programming, and automation to join our site-based team at the Bacoor Reclamation and Development Project in Bacoor, Metro Manila, Philippines, overseeing the construction of a landmark reclamation project. The expected...
-
Threat Intelligence Analyst
24 hours ago
Southern Manila District, Philippines HRTX Full timeOverview As a Threat Intelligence Analyst, you will research and analyze emerging cyber threats, produce concise analyst notes, and communicate findings to both technical and non-technical audiences. You will use open-source intelligence (OSINT) and internal tools such as the Recorded Future Intelligence Cloud to inform clients and internal stakeholders of...
-
Analyst, Master Data
24 hours ago
Southern Manila District, Philippines Vestas Wind Systems AS Full timeOverview At Vestas, we provide the solution for a more sustainable future. As part of our Procurement organization in the Manila Shared Service Center, you will support our global operations by ensuring the integrity, accuracy, and efficiency of our vendor master data processes. This role is critical in enabling seamless procurement and finance operations...
-
Jr. Threat Intelligence Analyst
24 hours ago
Southern Manila District, Philippines HRTX Full timeOverview As a Threat Intelligence Analyst, you will research and analyze emerging cyber threats, produce concise analyst notes, and communicate findings to both technical and non-technical audiences. You will use open-source intelligence (OSINT) and internal tools such as the Recorded Future Intelligence Cloud to inform clients and internal stakeholders of...
-
Data Scientist
24 hours ago
Southern Manila District, Philippines Buscojobs Full timeWe are seeking a Data Scientist specializing in analytics and statistical analysis to join our AI Rater Incubation Program. This role is central to uncovering insights from rater-generated data and helping our client improve AI-driven ad relevance and related projects. You will analyze operational and labeling data to identify trends, surface bias, and...
-
Business Systems Support Analyst
1 week ago
Southern Manila District, Philippines Nuix Full timeNuix Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Business Systems Support Analyst role at Nuix Nuix Manila, National Capital Region, Philippines 1 day ago Be among the first 25 applicants Join to apply for the Business Systems Support Analyst role at Nuix We\'re on a mission to be a Force...
-
Data Engineer
2 weeks ago
Southern Manila District, Philippines Elder Research Full timeCareer Opportunities with Elder Research A great place to work. Careers At Elder Research Current job opportunities are posted here as they become available. Location(s): Preference for candidates in the National Capital Region Workplace: Remote Clearance Required: Secret Position Overview As a Data Engineer supporting the DOD's Office of People...