Workforce Analyst

4 weeks ago

Southern Manila District, Philippines Manulife Data Services Inc. Full time

About Manulife Manulife is a leading international financial services group that helps people make their decisions easier and lives better. They operate primarily as John Hancock in the United States and Manulife elsewhere. Your responsibilities Ensure effective staffing and scheduling and use diagnostic methods to create performance reports and use performance measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction. Investigate and communicate the status of WFO Data quality, data cleansing, and consistency issues and deliver findings to Scheduling Team. Assist Scheduling in identifying performance gaps and provide recommendations for value-added services and business process improvements Other tasks may be assigned by the Business Unit, Operations Lead, or RTA Lead. Training & development Manulife has launched a region-wide training academy for its growing 115,000 insurance advisors in Asia. The Manulife Business Academy (MBA) initiative is a unified learning and development platform that equips advisors with skills to succeed in digital environmentswhile helping them improve customers’ lives every day. Compensation & benefits Entry-level roles such as analysts and associates may earn between Php16,000 and Php22,000 per month. The company’s benefits package includes: Free group and health insurance. International and local travel opportunities. Loan assistance. Monthly bonuses and incentives. Maternity and paternity subsidies. Savings Program or Provident Fund. Career progression Manulife is committed to helping you explore what your career path might look like with them. From opportunities across different regions and business units to mentoring from managers in a collaborative and supportive culture, your confidence and knowledge will grow with every passing day. Work-life balance Working with Manulife feels likehome. You are surrounded by fun and smart people. The best part is the monthly meeting where you get to suggest the things that the team needs to improve and free team lunch to top it all.Manulifeprovides a workand-life balanced environment as they have a hybridworkingset-up. Company culture Their values don’t just hang on a wall, they define how they work together, around the world. These are the values Manulifers live by every day: they obsess about customers, think big, own it, share their humanity, do the right thing, and get it done together. About you Good communication skills. Advanced knowledge of MS Word and Excel. Adaptability to learn a variety of software programs. A high level of accuracy with regard to data entry. How to apply To apply for this position, simply click the “Apply on employer site” button on this page. Online application Phone interview In-person or virtual career orientation for one hour Contracting Kit signing followed by three-day online training Insurance Commission Exam #J-18808-Ljbffr

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