Workforce Analyst

4 days ago

Southern Manila District, Philippines Manulife Data Services Inc. Full time

About Manulife Manulife is a leading international financial services group that helps people make their decisions easier and lives better. They operate primarily as John Hancock in the United States and Manulife elsewhere. Your responsibilities Ensure effective staffing and scheduling and use diagnostic methods to create performance reports and use performance measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction. Investigate and communicate the status of WFO Data quality, data cleansing, and consistency issues and deliver findings to Scheduling Team. Assist Scheduling in identifying performance gaps and provide recommendations for value-added services and business process improvements Other tasks may be assigned by the Business Unit, Operations Lead, or RTA Lead. Training & development Manulife has launched a region-wide training academy for its growing 115,000 insurance advisors in Asia. The Manulife Business Academy (MBA) initiative is a unified learning and development platform that equips advisors with skills to succeed in digital environmentswhile helping them improve customers’ lives every day. Compensation & benefits Entry-level roles such as analysts and associates may earn between Php16,000 and Php22,000 per month. The company’s benefits package includes: Free group and health insurance. International and local travel opportunities. Loan assistance. Monthly bonuses and incentives. Maternity and paternity subsidies. Savings Program or Provident Fund. Career progression Manulife is committed to helping you explore what your career path might look like with them. From opportunities across different regions and business units to mentoring from managers in a collaborative and supportive culture, your confidence and knowledge will grow with every passing day. Work-life balance Working with Manulife feels likehome. You are surrounded by fun and smart people. The best part is the monthly meeting where you get to suggest the things that the team needs to improve and free team lunch to top it all.Manulifeprovides a workand-life balanced environment as they have a hybridworkingset-up. Company culture Their values don’t just hang on a wall, they define how they work together, around the world. These are the values Manulifers live by every day: they obsess about customers, think big, own it, share their humanity, do the right thing, and get it done together. About you Good communication skills. Advanced knowledge of MS Word and Excel. Adaptability to learn a variety of software programs. A high level of accuracy with regard to data entry. How to apply To apply for this position, simply click the “Apply on employer site” button on this page. Online application Phone interview In-person or virtual career orientation for one hour Contracting Kit signing followed by three-day online training Insurance Commission Exam #J-18808-Ljbffr

  • Workforce Analyst

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job 1: Workforce Analyst - M & J Solutions Provider Inc. Pasig, Palawan Posted today Job Description Responsibilities Collect, review, analyze, and interpret relevant data to identify challenges in the workforce Prepare workforce and metrics analysis reports for business needs Provide recommendations to improve the workforce to reduce overheads and increase...

  • Workforce and Reporting Analyst

    5 days ago

    Manila, National Capital Region, Philippines Five9 Full time $104,000 - $130,878 per year

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Workforce Management Real-Time Analyst

    2 weeks ago

    Eastern Manila District, Philippines Penbrothers Full time

    About Penbrothers Penbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

  • Workforce Optimization Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Datacom Full time ₱1,200,000 - ₱2,400,000 per year

    About DatacomWith over 6,200 people, and centre's of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has...

  • Workforce Optimization Analyst

    1 week ago

    Manila, National Capital Region, Philippines Datacom Connect Full time ₱900,000 - ₱1,200,000 per year

    About DatacomWith over 6,200 people, and centre's of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has...

  • Workforce Management Analyst

    3 weeks ago

    Manila, Philippines RSD Human Resource Management Consultancy Full time

    Recruitment Team Manager - Executive Hiring at RSD Human Resource Management Consultancy What We're Looking For Qualifications: Minimum of 1 year of experience in any Workforce function (e.g., Real-Time Analyst, Forecaster, Scheduler, Capacity Planner). Extensive knowledge in capacity planning is a must. Must be willing to work on-site at either our Las...

  • Compliance & Policy Operations Analyst

    2 weeks ago

    Southern Manila District, Philippines Medium Full time

    About the Role We’re hiring a Compliance & Policy Operations Analyst to safeguard Wing’s ecosystem by enforcing communication and anti-poaching policies, monitoring off-platform risk behaviors, and ensuring assistants and clients operate within approved channels. This role is central to maintaining trust, data security, and compliance integrity —...

  • Workforce Supervisor

    2 weeks ago

    Manila, Philippines IntouchCX Full time

    IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with...

  • Workforce Services Analyst

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Location: Pasig City, National Capital Region Salary: From Php22,000.00 per month Job Type: Full-time, Permanent Pay details include paid training. Ability to commute/relocate: Pasig - Reliably commute or planning to relocate before starting work (Required) Job Description Analyzes real-time demand patterns to ensure that sufficient number of slots are...

  • Workforce Analyst

    2 weeks ago

    Manila, Philippines Cambridge University Press Full time

    Employment type: Fixed-Term/Secondment (6 months) Location: Makati City, Metro Manila Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two to three days a week to apply. Work schedule: 4:00 PM - 12:00 MN PH time. Pay range: We value transparency and want to ensure a good fit for both...