Real Time Analyst
4 weeks ago
About Manulife Manulife is a leading international financial services group that helps people make their decisions easier and lives better. They operate primarily as John Hancock in the United States and Manulife elsewhere. Your role Responsible for managing volumes and balancing workload across sites to ensure optimal staffing levels Handles schedule adjustments, process/approve VL applications, swap requests, (based on need), and NPT allocation Communicates workload prioritization for the day and workload distribution strategy Monitor and report leave allocations to the scheduling team that may trigger changes in staffing plan and schedules Act as a single point of contact for WFM in MBPS Manila and Cebu regarding system downtime that impacts production. Tracks and reports issues and resolutions/recommendations with the guidance and directive of the WFM Team. Training & development Manulife has launched a region-wide training academy for its growing 115,000 insurance advisors in Asia. The Manulife Business Academy (MBA) initiative is a unified learning and development platform that equips advisors with skills to succeed in digital environmentswhile helping them improve customers’ lives every day. Compensation & benefits Entry-level roles such as analysts and associates may earn between Php16,000 and Php22,000 per month. The company’s benefits package includes: Free group and health insurance. International and local travel opportunities. Loan assistance. Monthly bonuses and incentives. Maternity and paternity subsidies. Savings Program or Provident Fund. Career progression Manulife is committed to helping you explore what your career path might look like with them. From opportunities across different regions and business units to mentoring from managers in a collaborative and supportive culture, your confidence and knowledge will grow with every passing day. Work-life balance Working with Manulife feels likehome. You are surrounded by fun and smart people. The best part is the monthly meeting where you get to suggest the things that the team needs to improve and free team lunch to top it all.Manulifeprovides a workand-life balanced environment as they have a hybridworkingset-up. Company culture Their values don’t just hang on a wall, they define how they work together, around the world. These are the values Manulifers live by every day: they obsess about customers, think big, own it, share their humanity, do the right thing, and get it done together. About you Good communication skills. Advanced knowledge of MS Word and Excel. Adaptability to learn a variety of software programs. A high level of accuracy with regard to data entry. How to apply To apply for this position, simply click the “Apply on employer site” button on this page. Online application Phone interview In-person or virtual career orientation for one hour Contracting Kit signing followed by three-day online training Insurance Commission Exam Source/s: manulife.com youtube.com glassdoor.com #J-18808-Ljbffr
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Real Time Analyst
11 hours ago
Manila, Phillippines, Philippines Remitly Full time ₱250,000 - ₱500,000 per yearJob Description: The Real-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business,ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels. Primary Duties and Responsibilities:Real-time monitoring of all...
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Real-Time Analyst
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Manila, National Capital Region, Philippines Innodata Knowledge Services, Inc. Full time ₱350,000 - ₱600,000 per yearJob Summary:The Real-Time Analyst (RTA) is responsible for monitoring and managing intraday performance across multiple teams or contact center operations. The RTA ensures service level agreements (SLAs), productivity metrics, and staffing efficiency targets are met by making real-time adjustments to scheduling, routing, and resource allocation. This role...
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Real Time Analyst Supervisor
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Manila, National Capital Region, Philippines IntouchCX Full time ₱900,000 - ₱1,200,000 per yearAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
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Real Time Analyst
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Manila, National Capital Region, Philippines Tarro Full time ₱1,200,000 - ₱2,400,000 per yearAbout UsHere at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment...
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WFM / Real Time Analyst
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Real Time Analyst- PH
1 week ago
Manila, Philippines Compass Experience Labs Full timeOverview Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer...
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WFM Analyst-Real Time
2 weeks ago
, Metro Manila, Philippines ibex Full timeJoin to apply for the WFM Analyst-Real Time role at ibex The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive...
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Real Time Analyst
7 days ago
Manila, Philippines Transcom Full timeOverview Transcom is looking for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Pasig site. Join our Transcom Family as a Real-Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This will include...
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Real Time Analyst- PH
1 week ago
Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱250,000 - ₱500,000 per yearMEET COMPASSWe partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more If you delight...
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WFM Analyst-Real Time
4 weeks ago
Manila, Philippines Ibex Full timeOverview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an...
