Real Time Analyst
6 days ago
About Manulife Manulife is a leading international financial services group that helps people make their decisions easier and lives better. They operate primarily as John Hancock in the United States and Manulife elsewhere. Your role Responsible for managing volumes and balancing workload across sites to ensure optimal staffing levels Handles schedule adjustments, process/approve VL applications, swap requests, (based on need), and NPT allocation Communicates workload prioritization for the day and workload distribution strategy Monitor and report leave allocations to the scheduling team that may trigger changes in staffing plan and schedules Act as a single point of contact for WFM in MBPS Manila and Cebu regarding system downtime that impacts production. Tracks and reports issues and resolutions/recommendations with the guidance and directive of the WFM Team. Training & development Manulife has launched a region-wide training academy for its growing 115,000 insurance advisors in Asia. The Manulife Business Academy (MBA) initiative is a unified learning and development platform that equips advisors with skills to succeed in digital environmentswhile helping them improve customers’ lives every day. Compensation & benefits Entry-level roles such as analysts and associates may earn between Php16,000 and Php22,000 per month. The company’s benefits package includes: Free group and health insurance. International and local travel opportunities. Loan assistance. Monthly bonuses and incentives. Maternity and paternity subsidies. Savings Program or Provident Fund. Career progression Manulife is committed to helping you explore what your career path might look like with them. From opportunities across different regions and business units to mentoring from managers in a collaborative and supportive culture, your confidence and knowledge will grow with every passing day. Work-life balance Working with Manulife feels likehome. You are surrounded by fun and smart people. The best part is the monthly meeting where you get to suggest the things that the team needs to improve and free team lunch to top it all.Manulifeprovides a workand-life balanced environment as they have a hybridworkingset-up. Company culture Their values don’t just hang on a wall, they define how they work together, around the world. These are the values Manulifers live by every day: they obsess about customers, think big, own it, share their humanity, do the right thing, and get it done together. About you Good communication skills. Advanced knowledge of MS Word and Excel. Adaptability to learn a variety of software programs. A high level of accuracy with regard to data entry. How to apply To apply for this position, simply click the “Apply on employer site” button on this page. Online application Phone interview In-person or virtual career orientation for one hour Contracting Kit signing followed by three-day online training Insurance Commission Exam Source/s: manulife.com youtube.com glassdoor.com #J-18808-Ljbffr
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Real Time Analyst
2 weeks ago
Manila, Philippines Remitly Inc. Full timeReal Time Analyst page is loaded## Real Time Analystlocations: Manila, Phillippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 18, 2025 (7 days left to apply)job requisition id: R\_ **Job Description:**.The**Real-Time Analyst (RTA)** is responsible for real time monitoring, tracking, communicating and reporting on...
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Real Time Analyst
1 day ago
Manila, Phillippines, Philippines Remitly Full time ₱250,000 - ₱500,000 per yearJob Description: The Real-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business,ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels. Primary Duties and Responsibilities:Real-time monitoring of all...
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Real-Time Analyst
5 days ago
Manila, National Capital Region, Philippines Innodata Knowledge Services, Inc. Full time $40,000 - $80,000 per yearJob Summary:The Real-Time Analyst (RTA) is responsible for monitoring and managing intraday performance across multiple teams or contact center operations. The RTA ensures service level agreements (SLAs), productivity metrics, and staffing efficiency targets are met by making real-time adjustments to scheduling, routing, and resource allocation. This role...
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WFM / Real Time Analyst
5 days ago
Bonifacio Global, Metro Manila, Philippines Private Advertiser Full timeAbout the role Are you an experienced Workforce Management (WFM) or Real Time Analyst looking for an exciting opportunity to join a dynamic and innovative team? This full-time role will play a crucial part in optimising workforce efficiency and enhancing the overall customer experience.What you'll be doingDeveloping and maintaining workforce forecasts and...
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Workforce Management Real-Time Analyst
2 weeks ago
Eastern Manila District, Philippines Penbrothers Full timeAbout Penbrothers Penbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...
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WFM Analyst-Real Time
6 days ago
Manila, Philippines Ibex Full timeOverview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an...
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Real Time Analyst
3 weeks ago
Manila, Philippines Transcom Full timeOverview Transcom is looking for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Pasig site. Join our Transcom Family as a Real-Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This will include...
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WFM Analyst-Real Time
5 days ago
Manila, National Capital Region, Philippines ibex Full time ₱900,000 - ₱1,200,000 per yearThe Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call...
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Workforce Real Time Analyst
5 days ago
Manila, National Capital Region, Philippines Equicom Services, Inc. Full time ₱400,000 - ₱1,200,000 per yearEquicom Services Inc., is urgently looking for Workforce Analyst who are amenable for a work onsiteOffice Address: 3F Equicom Center 3308 Zapote St., Brgy. Sta. Cruz, Makati CityQualifications:Must possess a Bachelor's Degree in any fieldAt least 1 year of working experience as a Workforce Analyst in a call center setupExperience in eWFM, RTA, ESP is a...
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Workforce Management Real-Time Analyst
7 days ago
Manila, National Capital Region, Philippines Thumbtack Full time ₱1,200,000 - ₱2,400,000 per yearThumbtack helps millions of people confidently care for their homes.Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements....
