Medical Receptionist Subject Matter Expert

Overview

Multiple Subject Matter Expert (SME) roles in Taguig/Metro Manila, Philippines with responsibilities spanning Record to Report (RTR), Purchase to Pay (PTP), customer service/CSR, and technical SME functions. Roles involve delivering accurate financial reporting, end-to-end P2P processes, customer support, mentoring, process improvements, training, and collaboration with cross-functional teams. Posted recently with varying salary ranges and locations.

SME – Record to Report (RTR) – Taguig, National Capital Region

Accountable for delivering accurate and timely financial reporting activities including Journal Entry Processing, Month-End Close, Balance Sheet Reconciliations, Fixed Assets Management, and Compliance. Escalation point for complex accounting issues, drives process improvements, and provides training to Analysts. Collaborate with Team Leader, Service Delivery Manager, and other process teams; ensure IFRS/GAAP compliance and audit readiness.

Responsibilities include:

• Mentor Analysts on accounting processes; deliver training and targeted workshops; support performance coaching for RTR team.
• Collaborate with cross-functional teams and auditors; ensure end-to-end accounting integrity with Order to Cash and Procure to Pay SMEs.
• Manage high-value, complex or exception journals and reconciliations; monitor close deadlines; ensure policy and tax compliance.
• Analyze KPIs and participate in automation and reporting enhancement initiatives.
• Prepare audit schedules and maintain RTR process documentation; contribute to finance transformation projects.

Qualifications include:

• Minimum 3-5 years in accounting, IFRS/local GAAP; experience with SAP FI-GL and BlackLine
• Advanced Excel; Power BI exposure helpful; strong analytical and communication skills
• Customer service mindset; ability to explain technical issues to nonaccountants

SME – Purchase to Pay (PTP) – Taguig, National Capital Region

Accountable for end-to-end Procure to Pay: Vendor Master Data, Invoice Processing, Payment Runs, and AP Reconciliations. Escalation point for supplier issues; train Analysts; support process standardization and compliance.

Responsibilities include:

• Lead and mentor Analysts; assist Team Leader in performance management; provide targeted training
• Collaborate with Procurement and other units; resolve escalated vendor or payment issues
• Manage high-value transactions; ensure compliance with policies; maintain vendor data quality
• Analyze KPI performance and participate in automation projects
• Support audits with documentation; maintain Procure to Pay process docs

Qualifications include:

• 3-5 years in PTP/AP; bachelor’s in Finance/Accounting; strong AP/process knowledge
• ERP knowledge (SAP preferred); advanced Excel; Power BI exposure helpful
• Strong analytical, collaborative, and communication skills

Other SME Roles – Various postings

Includes roles such as Subject Matter Expert in customer care, technical SME, and other related functions with responsibilities like escalation handling, coaching, knowledge base maintenance, process documentation, and cross-team collaboration. Locations include Taguig/BB, Mandaluyong, and temporary postings; some postings indicate specific industries (e.g., digital entertainment, energy tech).

Qualifications across roles generally include:

• Experience as SME or senior agent in relevant domain (customer service, technical support, finance ops)
• Strong communication, coaching, and problem-solving skills
• Experience with CRM tools and ticketing systems; willingness to learn and adapt
• Bachelor’s degree or equivalent in relevant field; Lean Six Sigma/Agile experience preferred for process improvement roles

Job Types: Full-time, Permanent; locations include Taguig, National Capital Region, and Mandaluyong. Some postings show salary ranges in PHP and company names such as Eclaro Business Solutions, Inc. and others.

Typical expectations across roles include handling escalations, mentoring teams, contributing to process improvements, and maintaining compliance with policies and standards. Some postings emphasize transformation projects and knowledge base improvements.