Subject Matter Expert

About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

Company DescriptionYou are joiningSutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services.One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester,...

Job DescriptionAs a 2LS Subject Matter Expert (SME), you will serve as a key support resource within the Second Line Support (2LS) team, providing advanced assistance to agents and leadership in resolving complex or escalated cases. You will leverage your deep operational knowledge, analytical skills, and problem-solving abilities to drive efficiency,...

Job DescriptionAs a 2LS Subject Matter Expert (SME), you will serve as a key support resource within the Second Line Support (2LS) team, providing advanced assistance to agents and leadership in resolving complex or escalated cases. You will leverage your deep operational knowledge, analytical skills, and problem-solving abilities to drive efficiency,...

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.With approximately...

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionSystem Development Lead who will be responsible forend-to-end system design, development, and support across multiple platforms. The role...

Qualifications• Excellent customer service skills  • Minimum 2-3 years of a Team Supervisory role in the travel industry or customer related industry with similar processes and goals • GDS knowledge/ Work Force Management / Fares and Industry Knowledge  - PreferableCarlson Wagonlit Travel (CWT) is a global leader specializing in business travel...

The Operations Process Expert is responsible for supporting processes on operations functions within Security and Clearing business. The Operations Process Expert can handle more complex items and duties. Responsible for coordinating directly with onshore partners to ensure SLAs and KPIs are met. Other responsibilities may arise as part of our ever-evolving...

Job Title:Workforce & Quality Expert ManagerWork Setup and locationOnsite in TaguigNight Shift ScheduleSalary Package:100, ,000.00 max salaryKey Responsibilities:Workforce Strategy & Planning:Design and manage forecasting models to align staffing with historical trends, business volume, and seasonal changes.Optimize shift strategies and scheduling logic...

Primary Function / General Purpose of PositionThe Expert, Transition and Business Transformation is a specialized individual contributor responsible for executing transition and transformation initiatives with precision and control. The role leads simple to moderately complex projects or workstreams, ensuring delivery of high-quality documentation, knowledge...