PHRN/USRN Operations Manager

4 weeks ago

Pasig, Philippines Omega Healthcare Management Services Inc. Full time

JOB PURPOSE This position is responsible for coaching and supporting Team Leads and ensures that each team lead meets or exceeds their team performance. This position is also responsible for ensuring client quality and service levels are met on a consistent basis. PRIMARY DUTIES & RESPONSIBILITIES Meet all Client Service Level Agreements (deliverables) Ensure the team understands client specific training requirements / needs etc. Analyze performance results of the team and implement process improvements Determine appropriate staff levels and implement strategies to ensure efficient operations Work with support departments to ensure staffing strategies are effectively executed Support the data collection for billing process, billable/non-billable hours & preparation of Invoice Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates Act as single point of contact for the team leads for all their client and team member needs and create a harmonious work environment Escalate performance related issues with respect to his TL to management in a timely manner. Escalate client complaints to Ops Head and resolve escalated customer issues, CAPA to be followed. Perform any other duty assigned by respective Ops Head. Act as authorized person for sanctioning team leads leave thru HRIS. Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team leads to complete performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. Ensure that the team’s adherence to QMS and ISMS standards like ISO 9001:2000 and ISO 27001. SKILL SET With at least 5-7 years of experience in the BPO\Healthcare Graduate of Bachelor's degree in Nursing with active PH Registered Nurse or US Registered Nurse license of any state Minimum 1-3 years of managerial experience supporting a US BPO healthcare account in Prior Authorization and Clinical experience CANDIDATE PROFILE Excellent Leadership & Interpersonal relationship Strong Process Management & planning skills Embrace change and think operationally to achieve business goals Proven process improvement experience #J-18808-Ljbffr

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