Project Coordinator/Project Manager – Cebu Fusion CX

Are you looking for a Project Manager job in Cebu? Are you searching for enriching opportunities with a dynamic and forward-thinking company? Fusion CX seeks a highly organized and detail-oriented Project Coordinator/Project Manager in Cebu to collaborate with multiple teams and stakeholders and manage multiple projects from concept to completion. This is an exciting opportunity to join a company that is an industry leader in customer experience transformation, offering exceptional experiences by blending evolving technologies with human indigenousness. In this project coordinator and manager role, you will connect and coordinate with Contractors and Third-Party Vendors to ensure seamless project delivery. At Fusion CX, we pride ourselves on delivering high-quality solutions while fostering a fast-paced, collaborative work environment. If you are ready to take your career to the next level, Project Manager Jobs in Cebu at Fusion CX could be your next big opportunity to take your career to new heights Apply now

This position involves managing multiple projects simultaneously across various stages, including concept creation, design, wayfinding, estimation, processing, manufacturing, and installation. The role requires close collaboration with sales personnel and customers, such as general contractors, designers, architectural firms, sign consultants, and other sign manufacturers. Additionally, the candidate will support and work with Sales Support, Sales, and Manufacturing/Operations teams, sometimes overseeing the direct flow of work as needed. The position requires representing the customer through professional, timely verbal and electronic communication.

• Review contracts and bids to define job requirements, ensuring the Scope of Work is clear and that all necessary paperwork is completed.
• Facilitate quoting and signage production, driving both the client and internal teams to meet production and installation timelines.
• Coordinate sign packages across Design, Wayfinding, Purchasing, Production, Finance, and Third-Party Vendors throughout the project.
• Follow up with project stakeholders as needed to ensure timely project progression.
• Maintain clear communication with the client to manage expectations and provide visibility throughout the project.
• Ensure art drawings align with customer specifications and ensure all necessary paperwork is completed and authorized.
• Assist in Brand Management of Sign Package Specifications as assigned.
• Identify, research, and resolve customer complaints and issues, escalating when necessary.
• Gain in-depth knowledge of customer websites and products to provide better support.
• Demonstrate strong organizational skills with attention to detail and the ability to handle multiple tasks simultaneously.
• Maintain confidentiality of client, customer, and employee information at all times.
• Streamline processes and procedures to improve workflow efficiency.
• File project-related emails in designated Project Correspondence folders to enhance customer experience.
• Respond with urgency and passion to customer needs and requests received via phone or email.
• Confirm production lead times with Purchasing and Manufacturing and ensure clients are informed.
• Collaborate with the team to ensure equitable project distribution where applicable as a project coordinator.
• Provide responses to client inquiries by partnering with other departments when necessary.
• Serve as a single point of contact for customer service support throughout the project.
• Provide phone support to clients when required.
• Record new projects in job management software (Hubspot/Endeavor) to track progress and ensure projects move forward.
• Log time accurately using the company-provided system to track labor costs for each project.
• Assist with AR/AP Reporting oversight on accounts lacking a VP of Business Development or Account Director.
• Communicate professionally via email and phone, using tools like Grammarly to ensure proper tone and grammar.
• Perform additional tasks as assigned by management. Adhere to all customer policies and procedures in day-to-day operations.

• At least 1 year of relevant experience in project coordination or client-facing roles.
• Experience in managing project timelines and communicating with multiple stakeholders.

• Proficient in Microsoft Excel for tracking and reporting project progress.
• Strong organizational skills and attention to detail to manage multiple tasks efficiently.
• Excellent verbal and written communication skills, with a professional email etiquette.
• Ability to review and manage contracts, bids, and client requirements.
• Familiarity with project management tools and CRM software (e.g., HubSpot) is a plus.

• Strong analytical, critical thinking, and problem-solving abilities.
• Exceptional communication skills, both verbal and written.
• Highly organized and detail-oriented approach to project management.
• Ability to contribute significantly to the customer's growth initiatives.

• Demonstrated ability to communicate professionally and maintain positive client relationships.
• Comfortable in a client-facing role, handling inquiries and providing updates throughout the project lifecycle.

At Fusion CX, we are not just about business — we’re about creating a transformative experience for our clients and employees. By joining Fusion CX as a project coordinator or project manager in Cebu, you will be part of a global CX team that values collaboration, innovation, and personal growth. We provide an environment where your ideas matter and your efforts make a difference. As a Fusion CX employee, you will have the opportunity to develop your career through hands-on experience in a supportive and team-oriented culture while experience working with global clients from leading companies. Whether managing projects in a fast-paced environment or working cross-departmentally to deliver excellence, Project Manager Jobs in Cebu at Fusion CX empower you to thrive in your career. Join us and be a part of a company shaping the future of customer experience transformation. We’re excited to help you grow, succeed, and make an impact