Network & Application Monitoring Specialist

2 days ago

Quezon City, Philippines Tech Mahindra Full time

Network & Application Monitoring Specialist (URGENT) Get AI-powered advice on this job and more exclusive features. Work Where People Matter At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world. Why You’ll Love It Here Growth you can see – promotions and career paths await Learning that sticks – trainings to sharpen your skills A workplace that cares – inclusive, supportive, and people-first Health coverage you can count on Rewards when you refer friends to join the team Your Day-to-Day Monitor and maintain IT infrastructure and applications, serving as the first line of defense for network and application issues by analyzing events, troubleshooting problems, and escalating when necessary Oversee the progression of Change Tasks (CTASKs), initiating escalation procedures when changes are delayed or breach designated timeframes Coordinate the assignment of Change Tasks (CTASKs) to the appropriate resolver groups Monitor support queues and elevate as needed when restoration targets for P3/P4 incidents are at risk of breaching Track proactive alerting systems (Grafana) and ServiceNow support queues for processes operating outside agreed response times Review system alerts using tools such as LogicMonitor, AppDynamics, App Insights, and Grafana Conduct regular health assessments of network infrastructure and applications Escalate major incidents and administer supplementary components, including IVR activation and deactivation Publish daily monitoring reports Attend and contribute to Daily Operations Review Meetings (DORM) What We’re Looking For Bachelor’s degree in Computer Science, Information Technology, or equivalent field of study Minimum of 2 years’ experience in network and application monitoringHands‑on experience in ServiceNow ITSM, ITIL, and incident management Technical skills in Amazon Connect (AWS) and Azure are good-to-have Strong understanding of performance metrics and diagnostics CCNP/CCNA certification, scripting skills, and Service Desk background preferred Willingness to work in a 24/7 environment Amenable to work onsite in Eastwood, Quezon City We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork. Your Next Move If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started. #J-18808-Ljbffr

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