TEAM LEAD, APPLICATION SUPPORT

Overview

Make your next big career move by applying as KMC Solutions' next TEAM LEAD, APPLICATION SUPPORT

We are seeking a dynamic and experienced Team Manager to lead a team providing Tier 2 and Tier 3 application support for our Platform . This role combines leadership, technical expertise, and customer-centric problem-solving to ensure the stability, performance, and continuous improvement of our platform.

On top of your salary, here are the exciting benefits you can look forward to:

• Excellent Company Culture
• Employee Referral Incentive
• Opportunity for promotion

The main responsibilities of a TEAM LEAD, APPLICATION SUPPORT include:

Responsibilities

• Team Management:
• Lead and mentor a team of support engineers and analysts.
• Manage team performance, set goals, and conduct regular reviews.
• Coordinate with cross-functional teams including Product, Engineering, and Customer Success.
• Ensure timely resolution of escalated issues and maintain high customer satisfaction.

• Application Support (T2/T3):
• Provide advanced troubleshooting and root cause analysis for complex platform issues.
• Handle escalations from Tier 1 support and ensure resolution within SLAs.
• Collaborate with development teams to resolve bugs and deploy fixes.
• Monitor system performance and proactively identify areas for improvement.
• Maintain documentation for known issues, resolutions, and support procedures.

• Platform Expertise:
• Develop deep understanding of the digital marketing platform’s architecture, features, and integrations.
• Stay updated on new releases and assess impact on support operations.
• Support onboarding and training of new team members on platform functionality.

To apply, you must be an expert on the following requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in application support, with at least 2 years in a leadership role.
• Strong understanding of digital marketing technologies (e.g., CRM, CMS, AdTech, Martech).
• Proficiency in troubleshooting web applications, APIs, databases, and cloud environments.
• Experience with ticketing systems (e.g., Jira, ServiceNow) and monitoring tools.
• Excellent communication, leadership, and stakeholder management skills.

It will also be favorable if you are knowledgeable in:

• Familiarity with SaaS platforms and Agile methodologies.
• Experience with SQL, scripting languages (e.g., Python, Bash), and log analysis.
• Certifications in ITIL, Agile, or relevant technologies are a plus.

Pre-employment requirements

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team)

Click here to view the complete list of KMC’s pre-employment requirements.

About KMC and culture

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more

Job Code : XTN-

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