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Overview
JOB SUMMARY
The Patient Engagement Officer plays a key role in ensuring a positive patient experience while driving service awareness and sales. This role involves building strong relationships with patients and their families, coordinating in-home healthcare services, and promoting the company’s offerings to increase patient engagement and service uptake.
- Serve as the primary point of contact for patients and families, addressing inquiries with empathy and professionalism.
- Inform patients on available services, care plans, and health management resources.
- Conduct follow-ups to ensure patient satisfaction and identify any additional support needs.
- Coordinate in-home healthcare services by liaising with the Clinical Team for service delivery and Finance for Billing.
- Monitor patient feedback and escalate concerns or suggestions for service improvements.
- Identify opportunities to promote in-home healthcare services and recommend suitable solutions to patients and caregivers.
- Follow up with prospective patients, referrals, and inquiries to convert leads into sales.
- Build and maintain relationships with hospitals, clinics, and professional/community organizations to generate patient referrals.
- Achieve individual and team sales targets while maintaining a patient-centered approach.
- Collaborate with the marketing team to implement campaigns that increase patient acquisition and retention.
- Education: Graduate of Commerce, Marketing, Health Sciences, or related field
- Work experience: Minimum 1 year experience as Admin or Sales Representative in the Healthcare Industry
- Empathy & Compassion: Ability to connect with patients while balancing business needs.
- Sales & Persuasion Skills: Ability to identify patient needs and promote relevant services.
- Strong Communication Skills: Clear verbal and written communication to convey information effectively.
- Problem-Solving & Critical Thinking: Ability to anticipate patient concerns and offer solutions.
- Organizational Skills: Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Tech-Savviness: Comfortable using CRM systems, electronic medical records (EMR), and Microsoft Office Applications (Excel, Word, Powerpoint)
- Cultural Competency: Sensitivity to diverse backgrounds and health beliefs.
- Entry level
- Full-time
- Sales and Business Development
- Hospitals and Health Care
