Systems Administrator

Overview TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. Our People First culture supports a global workforce and inclusive environment. What we offer: competitive industry salaries, comprehensive benefits, and a People First culture with departments such as Total Rewards, Wellness, HR, and Diversity. We encourage internal mobility and professional growth across all stages of an employee’s career. Join TaskUs to experience our commitment to People First. Role: Systems Administrator About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. We serve clients across multiple sectors with a cloud-based infrastructure. What can you expect in a Systems Administrator role with TaskUs The ideal SysAdmin is hands-on, security-minded, and process-oriented, with strong experience in Azure, ProSeries or mission-critical applications, and automation. The role involves owning infrastructure operations end-to-end and serving as a linchpin in the organization’s cloud and tax processing ecosystems. Key Responsibilities System Monitoring & Troubleshooting: Monitor system health, troubleshoot incidents, validate alerts, and involve appropriate IT technicians for resolution. Routine Maintenance: Perform health checks beyond automated monitoring, manage backups for servers, storage, and databases, and ensure offsite storage and disaster recovery procedures. Documentation & Reporting: Maintain comprehensive records of activities and produce periodic performance reports for management and customers as requested. Incident & Change Management: Execute procedures for event, incident, and change management; follow escalation processes and foster a collaborative team environment. 24/7 Flexibility: Be prepared to manage responsibilities around the clock to ensure seamless support. Required Qualifications 5–7 years of total experience in system administration and hybrid cloud environments (mid to senior level). Proven experience with:Azure infrastructure management (Virtual Machines, Virtual Desktop Infrastructure, network services). Microsoft 365 administration, Exchange Online, Teams, SharePoint, and security policies. Active Directory (on-prem & Azure Entra ID) with identity lifecycle management, group policies, and SSO. Strong background in business-critical software support (ideally financial/tax/accounting systems). Can start ASAP or within 30 days. Technical Skills PowerShell scripting for automation of routine tasks (user provisioning, system monitoring, etc.). Experience with Infrastructure-as-Code tools (Terraform or Azure Resource Manager templates) is a plus. Familiarity with cloud monitoring and alerting tools (Azure Monitor, Sentinel). Networking concepts (firewall, VPN, VLAN, DNS, DHCP). Strong understanding of security best practices and ability to work with security teams to enforce policies. Mindset & Soft Skills Detail-oriented and proactive; maintains a preventative maintenance approach. Problem-solver under pressure; can diagnose critical issues rapidly, especially during peak times. Collaborative communicator; able to work across security, data/AI, and helpdesk with clear, non-technical explanations. Documentation-focused; committed to building and maintaining knowledge bases, infrastructure diagrams, and incident playbooks. Strong project management skills to lead initiatives like ProSeries migration, Azure improvements, or VDI expansions. Experience in fast-paced, compliance-heavy environments (financial services, accounting, legal) is advantageous. Cultural Fit Comfortable in entrepreneurial and high-growth environments with an ownership mindset. Appreciates structure but embraces flexibility to establish best practices and processes where gaps exist. Willing to mentor junior staff and uplift the IT team capability. Education / Certifications Bachelor’s degree in a technical field (e.g., Computer Science, Data Science) or equivalent professional experience. Microsoft Certified: Azure Administrator Associate (AZ-104). Microsoft 365 Certified: Modern Desktop Administrator Associate. Work Location / Schedule / Travel TaskUs PH Shifting Work Schedule Mostly WFH; Onsite as needed How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Please communicate only with authorized TaskUs recruiters. DEI TaskUs believes innovation and higher performance come from people of all backgrounds. We are committed to equal access to opportunities and inclusive practices. If you need reasonable accommodations in any part of the hiring process, please let us know. How to Apply Explore all TaskUs career opportunities and apply at the provided URL text: #J-18808-Ljbffr