
Technical Writer
20 hours ago
Technical Writer Department: Operations Employment Type: Permanent - Full Time Location: Manila Description We’re looking for talented Technical Writers to join our global Knowledge Management team. In this role, you’ll be responsible for creating, maintaining, and validating knowledge base content within our global Zendesk instance. You’ll ensure that all information is accurate, up to date, and easy to access—empowering both our customers and internal support teams to find answers quickly and confidently. This position plays a key part in enhancing the customer and agent experience, streamlining support processes, and driving continuous improvement through data-driven insights. You’ll collaborate closely with teams across Operations, Product, Product Marketing, Onboarding, and Sales, and help protect and strengthen the Dye & Durham brand through clear, consistent, and helpful content. Key Responsibilities Write, review, and publish new and updated Knowledge Base content across our full product range. Create and maintain video content to accompany written articles. Create and maintain instructional and training materials within the Knowledge Base. Audit and update existing articles to ensure accuracy, clarity, and relevance. Collaborate with Product, Product Marketing, and other SMEs to gather and verify information. Maintain a consistent tone and style aligned with the Dye & Durham brand. Analyse customer and agent feedback to continuously improve content quality. Train and guide support agents on effective use of the knowledge base and best practices for knowledge management. Facilitate regular knowledge-sharing sessions and feedback loops across teams. Contribute to onboarding and training materials for new starters. Work closely with the Knowledge Manager to configure, customise, and optimise knowledge management processes. Support a seamless customer journey through an accurate, user-friendly self-service knowledge base. Skills, Knowledge and Expertise You’re a detail-oriented communicator who loves turning complex information into clear, easy-to-understand content. You thrive in a fast-paced environment and enjoy collaborating with cross-functional teams to deliver high-quality documentation that makes a real difference for users. You’ll bring: Proven experience in writing, editing, and reviewing technical or instructional content. Strong ability to translate complex information into clear, concise, and user-friendly documentation. Excellent written and verbal communication skills. Experience working cross-functionally with support and product teams. Solid understanding of knowledge management principles, including content creation, curation, and lifecycle management. Hands-on experience with Zendesk (content management, analytics, customisation, macros, triggers, automations, workflows). Experience in the legal, technology, or property industries is a plus but not required. Benefits At Dye & Durham, you’ll be part of a collaborative, global team that values innovation, clarity, and customer success. We offer flexibility, a supportive environment, and the opportunity to make a meaningful impact by helping thousands of customers and agents access the right information when they need it most. #J-18808-Ljbffr
-
Technical Writer
1 week ago
Manila, Philippines Coreware Full timeAt Coreware , we empower mission-driven businesses with unified software designed to simplify operations, strengthen customer relationships, and drive sustainable growth. Our solutions cater to retailers, manufacturers, distributors, and service-based businesses that require more than standard platforms, offering fully integrated tools for sales, payments,...
-
Technical Writer
1 week ago
Manila, Philippines AboitizPower Full timeOverview Join to apply for the Technical Writer role at AboitizPower . Responsibilities Design and develop clear, accessible curriculum materials for the organization’s identified functions. Work with subject matter experts to translate complex information into concise, instructional content—such as training manuals, guides, and other learning...
-
Technical Writer
20 hours ago
Southern Manila District, Philippines Cebu Pacific Air Full timeJoin Cebu Pacific as a Technical Writer, ensuring top-quality documentation for seamless airline operations. Your Role Key responsibilities are as follows: Responsible for the documentation, publication, reproduction, and dissemination of all Flight Operations and customized company manuals and publications. Collaborates closely with Flight Operations and...
-
Technical Writer
1 week ago
, Metro Manila, Philippines Buscojobs Full timeSilang, Cavite ₱ Y Enabling Associates Solutions and Commodities Inc. Posted today Technical Writer Bachelors Degree Graduate, preferably engineering or technical course Ability to comprehend technical matters and translate into documents, illustrations or drawings using MS Office or AutoCAD software Hardworking, takes initiative to work with minimum...
-
Technical Documentation Writer
3 days ago
, Metro Manila, Philippines Ridge Security Technology Inc. Full timeJob Description: Technical Documentation Writer We are looking for a detail-oriented and skilled Technical Documentation Writer to create, maintain, and improve documentation that makes complex technical concepts easy to understand. The ideal candidate has strong writing skills, technical curiosity, and the ability to work closely with product managers,...
-
Technical Writer
2 weeks ago
Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per yearJob Roles and Responsibilities:Duties and ResponsibilitiesCreate and maintain clear, concise, and accurate technical documentation, including user manuals, system configurations, operating procedures, troubleshooting guides, and process flows.Researches, develops and documents technical design specifications.Produces electronic documentation in addition to...
-
Api Technical Writer
4 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview Technical Writer — Manila, Metropolitan Manila • The Penbrothers International Inc Posted today Job Description Start with creating in-depth user guides, FAQs, technical overviews, and in-product help documentation. Advise the product team on how to deliver the best communication experience for all our products and services for all kinds of...
-
Technical Writer
7 days ago
Manila, National Capital Region, Philippines Vault Cloud Full time ₱900,000 - ₱1,200,000 per yearVault Cloud is the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be...
-
Technical Documentation Writer – Cybersecurity
2 weeks ago
Manila, Philippines Ridge Security Technology Inc. Full timeOverview Technical Documentation Writer – Cybersecurity - Philippines We are looking for a detail-oriented and skilled Technical Documentation Writer to create, maintain, and improve documentation that makes complex technical concepts easy to understand. The ideal candidate has strong writing skills, technical curiosity, and the ability to work closely...
-
Technical Writer
4 days ago
Manila, National Capital Region, Philippines DYE & DURHAM PTY LTD Full time ₱450,000 - ₱1,350,000 per yearDescriptionWe're looking for talented Technical Writers to join our global Knowledge Management team. In this role, you'll be responsible for creating, maintaining, and validating knowledge base content within our global Zendesk instance. You'll ensure that all information is accurate, up to date, and easy to access-empowering both our customers and internal...