Senior Salesforce Administrator

Senior Team Lead, Talent Acquisition Specialist | Driving Organizational Growth Across Asia-Pacific Work Type: Remote Shifts : US Shift Looking for 2-3 Years of experience in CPQ General Summary: The Salesforce Administrator is responsible for leading the ongoing development of our Salesforce deployment. This role works in partnership with functional leaders, cross-functional teams, and SMEs to identify, develop, and deploy new business processes. This role executes on day-to-day configuration, support, maintenance, and improvement of our Customer Relationship Management (CRM) platform. Essential Duties and Responsibilities: Provides support to the Business Applications team, with a high attention to detail Researches, analyzes, and documents findings May influence others within the Information Technology team through the explanation of facts, policies, and practices Serves as primary system administrator for the Salesforce environment Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks Completes regular internal system audits and prepares for upgrades Manages Salesforce data feeds and other integrations Coordinates the evaluation, scope, and completion of new development requests Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities Assists in training of new users and grows the Salesforce skill set across the organization Effectively acts as the liaison between our users, vendors, and the application development teams Works independently with members of the user community to define and document development requirements Assesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Knowledge, Skills, and/or Abilities Required: Ability to work independently on projects and processes with general supervision Practical knowledge of applicable work area Ability to situationally adapt and understand new technology/processes as per business requirement Excellent project management skills and a positive attitude Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Creative and analytical thinker with strong problem-solving skills Must demonstrate exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization Proven ability to design and implement new processes and facilitate user adoption Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Strong understanding of Salesforce best practices and functionality Ability to successfully drive projects to completion Ability to understand and articulate complex requirements Bachelor’s degree in related field or equivalent work experience 5+ years of related experience Preferred working experience in Salesforce CPQ Salesforce Admin Certification (ADM201 and ADM211) Preferred: Certifications/Credentials in Sales Cloud (e.g. CPQ specialist), Service Cloud, and/or Developer Working Conditions: Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology, Administrative, and Product Management Industries: Software Development, IT Services and IT Consulting, and IT System Custom Software Development #J-18808-Ljbffr