Associate Salesforce Administrator

4 weeks ago

Quezon City, Philippines Manulife Full time

Overview

Associate Salesforce Administrator role at Manulife, Quezon City, National Capital Region, Philippines. The position offers an opportunity to be part of our Global Operations Command Center (GOCC) team and contribute to the reliability and efficiency of our Salesforce infrastructure in a dynamic, 24/7 operational environment.

Responsibilities
  • Provide day-to-day administration, troubleshooting, and maintenance for the Salesforce platform.
  • Create and maintain users, roles, profiles, security settings, custom objects, and fields.
  • Develop, document, and maintain operational processes and procedures related to Salesforce.
  • Assist Developers/Application teams covering 24/7 monitoring and basic troubleshooting.
  • Perform Site Switches/Org Migrations/Instance Refreshes.
  • Work Arrangement: This is an Office-based shift role as part of a 24/7/365 operation.
  • Shift Schedule: 8-hour shifts alternating between morning, mid-shifts and night shifts monthly.
Required Qualifications
  • 1-3 years of Salesforce Administration experience.
  • Experience with Incident, Change, and Problem Management.
  • Bachelor’s Degree in Computer Engineering or Information Technology.
  • No specific licenses required.
Preferred Qualifications
  • Experience with Service Management Tools e.g., ServiceNow and xMatters.
  • Experience with data management, reporting, and analytics.
  • Knowledge in Observability and AIOps tools e.g., Moogsoft.
  • Familiarity with Salesforce best practices and security guidelines.
  • Strong analytical and problem-solving skills.
When You Join Our Team
  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are valued.
  • As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider. To learn more about us, visit our corporate site.

Equal Opportunity Employer

Manulife/John Hancock is an Equal Opportunity Employer. We embrace diversity and are committed to fair recruitment, retention, advancement and compensation without discrimination on basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex, sexual orientation, gender identity, age, disability, or other protected status. A Human Resources representative will assist with reasonable accommodations during the application process. To request an accommodation, contact

Working Arrangement

In Office

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries: Insurance
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