Salesforce Administrator

2 days ago

Cebu City, Central Visayas, Philippines JOBS360 Full time $70,000 - $120,000 per year

Position Overview

The Salesforce Administrator will be responsible for managing, optimizing, and troubleshooting our Salesforce environment and its integrated applications. Reporting to the COO and working under the guidance of a Senior Admin/Developer, this role ensures system and data integrity, supports business operations and enhances automation.

Key Responsibilities

System Administration & Support

  • Manage user accounts, profiles, roles, and security settings.
  • Maintain and optimize Salesforce configuration, including custom objects, fields, record types, workflows, validation rules, page layouts, and automation.
  • Provide day-to-day support and troubleshooting for Salesforce-related issues.
  • Ensure data integrity by implementing data validation rules and duplicate management strategies.
  • Develop and maintain user documentation related to Salesforce configurations and processes.
  • Report and manage our data using migration tools such as Excel and data loader

Process Automation & Optimization

  • Design and implement simple automation using Salesforce Flows, Process Builder, and Approval Processes to improve business workflows.
  • Optimize our Field Service Lightning (FSL) implementation for scheduling and job tracking.
  • Work closely with stakeholders to identify opportunities for process automation and efficiency improvements.
  • Develop and implement best practices for Salesforce adoption and usage.

Reporting & Analytics

  • Develop and maintain reports and dashboards to provide business insights and real-time data analytics.
  • Support leadership and operational teams with data-driven decision-making by providing customized reporting solutions.

Customization & Integrations

  • Maintain and enhance custom objects.
  • Manage integrations between Salesforce and external platforms such as AWS, Workato, and third-party CRMs.
  • Ensure seamless data flow and integration across various business systems.

Training & User Adoption

  • Develop and maintain user guides, training materials, and process documentation.
  • Act as the primary contact for user-related questions and troubleshooting.

Required Skills & Experience

  • Minimum three years' experience in the administration of Salesforce.
  • Certified Salesforce Administrator.
  • Experience managing users, profiles, roles, permission sets, and security settings.
  • Strong proficiency in Sales Cloud and Service Cloud, including Workflows, Flows, Process Builder, Formulas, Validation Rules, and Lightning Web Components.
  • Extensive support to end users, understanding client needs and required solutions.
  • Problem resolution to minimize the impact of service outages, with an excellent understanding of data structures and data modeling.
  • Integration of Salesforce with third-party applications.
  • Strong data management skills, including data cleansing and duplicate management.
  • Excellent problem-solving skills and the ability to work independently on multiple projects.
  • Strong communication skills to liaise with non-technical stakeholders and translate business needs into technical solutions

Preferred Qualifications

  • Experience with Youreka forms engine or other form-building applications within Salesforce.
  • Experience managing Field Service Lightning (FSL) and understanding scheduling and dispatching processes.
  • Experience Cloud implementation experience
  • Exposure to Apex, SOQL, and Lightning Components is a plus.

ShoreXtra Perks

  • Silver Badge Referral reward for Shore360 employees
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment

Work Set Up:

  • WFH
  • Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM

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