Technical Support Engineer

3 hours ago

Pilar, Philippines Atmail Full time

Atmail Manila, National Capital Region, Philippines Technical Support Engineer Do you want to work an afternoon/evening shift? Are you a talented Technical Support Engineer with over 3 years’ experience in supporting customers with email server technology? Do you have a bachelor degree or equivalent in IT? This newly created role will allow you to take your career to the next level at a progressive company with its head office based in Australia. Your role will be to provide advanced support to customers with your proven technical abilities. As an advanced support engineer you will directly communicate with key stakeholders, internal and external to Atmail with a focus on providing the technical delivery of customer support by informing and following processes that delight the end customers. You will not only solve customer issues, but you will contribute to helping our customers help themselves by improving our service, our self‑service collateral and processes, and by providing guidance and training to our support agents and our customers. Required Experience Your experience in technical roles demonstrates your ability to resolve customer problems and deliver holistic solutions. With a background in Information Technology for over 3 years, in hands‑on technical roles, you possess the expertise to make a significant impact. Strong English language communication skills with the ability to effectively tailor communication to both business and consumer customers. Your ability to work autonomously in a fully remote and agile environment, coupled with exceptional collaboration skills, makes you an ideal fit for our team. You have a proven track record in solving technical problems for customers. Your educational background, ideally a Bachelor’s degree in a technology‑related field or equivalent experience, further complements your skills and expertise. You have strong organisational skills, attention to detail, and the ability to multi‑task and meet deadlines. Key Accountabilities Work closely with your team leader to ensure Atmail lives up to its promise to customers with respect to providing a high quality, efficient and timely support service. Resolve technical issues and facilitate technical communication between stakeholders to support customers and improve the product and customer experience. Effectively handle customer support requests in a timely and professional manner, ensuring thorough documentation of all interactions and outcomes, and triaging requests based on established priorities. Work closely with the Support Centre to track and resolve escalated customer incidents. Work closely with the Support Centre (Level 1) Manager to provide improvement processes. Provide technical guidance that is appropriate to support, train, and document solutions to ensure the level 1 team are successful. Create or update documentation to support Level 2 processes. Work within all legal and ethical boundaries that are expected of Atmail staff, company policy or the wider community. This exciting opportunity offers the best of both worlds: the chance to work on cutting‑edge projects from the comfort of your home with unparalleled flexibility. We understand the value of work‑life balance and encourage you to bring your expertise, creativity, and passion to our team. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology and Engineering Industry Software Development #J-18808-Ljbffr

  • Support Engineer

    7 days ago

    Pilar, Philippines Sinch AB Full time

    At Sinch, we are a global leader in providing cutting‑edge communication platforms, enabling businesses to connect with any mobile phone on the planet in seconds, or less. Our platform supports mobile SMS, rich messaging, voice, and video communication solutions for some of the biggest companies in the world. We are expanding our support team in Asia and...

  • Remote Technical Support Representative

    4 days ago

    Pilar, Philippines MCI Full time

    Remote Technical Support Representative – MCI Full‑time, Remote – Apply now. Join MCI, a leading technology‑enabled business services company, to provide customer‑facing technical support across multiple industries. This role requires strong communication skills and the ability to resolve hardware, software, and connectivity issues for clients...

  • Technical Support Representative, Triage

    6 days ago

    Pilar, Philippines Turnitin Full time

    Technical Support Representative, Triage (Philippines Remote) Company Description When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and...

  • Senior Backend Engineer

    6 days ago

    Pilar, Philippines MicroSourcing Full time

    Discover your 100% YOU with MicroSourcing! Position: Senior Backend Engineer Work setup & shift: Work from Home | Mid Shift Why join MicroSourcing? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A...

  • QA Engineer III

    1 week ago

    Pilar, Philippines Outliant Full time

    QA Engineer III – Outliant – Manila Location: Manila, National Capital Region, Philippines Position: QA Engineer III (Senior) Employment type: Full-time Job function: Engineering and Information Technology About the role As a QA Engineer III, you’ll play a crucial role in ensuring the quality of our products by applying your in-depth understanding of...

  • Lead DevOps/Cloud Engineer

    1 week ago

    Pilar, Philippines MicroSourcing Full time

    Lead DevOps/Cloud Engineer (AWS, Terraform, Docker) | WFH Location: Eastwood Libis, Quezon City Work setup & shift: Work from Home | Mid shift 100,000 Sign On Bonus Why join MicroSourcing? You’ll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group...

  • Senior Software Engineer

    20 minutes ago

    Pilar, Philippines SpotSource Full time

    Please apply Company Description SpotSource.com is a B2B SaaS company creating the go-to infrastructure for managing enterprise-scale service providers. We help the world's largest enterprises spin up internal marketplaces and workflows while transforming their supplier data make it easy for users around the world to find, engage, and manage their marketing...

  • Structural CAD Drafter

    1 hour ago

    Pilar, Philippines Outsourced Full time

    Join to apply for the Structural CAD Drafter (Homebased) role at Outsourced . Job Description We are looking for an experienced Structural CAD Drafter to produce high-quality technical drawings and construction documents for structural engineering projects. The ideal candidate will have strong technical drafting skills and experience working on diverse...

  • Project Engineer

    5 days ago

    Pio del Pilar P, Philippines Kempal Construction and Supply Corporation Full time ₱360,000 - ₱420,000 per year

    JOB DESCRIPTION:Develop detailed civil engineering plans, specifications, and cost estimates.Review and interpret blueprints, technical drawings, and specifications.Collaborate with other engineers to integrate designs into overall project plans.Coordinate and oversee civil engineering activities across multiple construction projects.Prepare project...

  • SEO Specialist

    4 days ago

    Pilar, Philippines Bionic Talent Full time

    1 day ago Be among the first 25 applicants This range is provided by Bionic Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range About the client: Our client is a leading full-service digital marketing agency based in Hurricane, WV, working in the home services industry. From Local SEO...