Tenant Relations Manager

2 weeks ago

Quezon City, Philippines Robinsons Land Corporation Full time

Overview

Department: Magnolia-Mall Operations
Employee Type: Probationary

The Tenant Relations Manager is responsible for ensuring all tenants comply with the lease terms, memorandum of agreement and house rules and regulations defined by the company. The Tenant Relations Officer is in charge of the monitoring of construction progress and all pre-opening requirements and ensures that the tenants open their stores on time. The Tenant Relations Officer ensures the smooth egress and proper turnover of the space back to the company at the end of the lease term/contract. This also includes the routing of the tenants’ final accountability and releasing of security deposit and refunds. The Tenant Relations Officer shall establish and maintain good relations with all tenants and help them ensure sales, profitability, and sustainability of their business during their lease contract with the company.

Responsibilities
  • Ensure tenants comply with lease terms, memorandum of agreement and house rules and regulations defined by the company.
  • Monitor construction progress and all pre-opening requirements; ensure tenants open their stores on time.
  • Oversee smooth egress and proper turnover of space at lease end; coordinate final accountability and release of security deposits and refunds.
  • Establish and maintain good relations with tenants and assist them in achieving sales, profitability, and sustainability during the lease term.
Qualifications
  • Bachelor’s Degree in Commerce, Marketing, Business Management or related technical field
  • At least 3 years of experience in tenant relations, client management, customer service or equivalent; preferably with experience in mall management, operations or maintenance
Work Details
  • Location: Robinsons Magnolia
  • Schedule: 5-day work week; rest day to be discussed
Experience Range
  • 3 - 5 years

Job posted on:

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