Training Director
3 weeks ago
Overview Afni, Inc. — Training Director, Quezon City, National Capital Region, Philippines. Position Purpose: The Training Director shall be responsible for growing and leading a team of training specialists to support ramp growth and class performance. He or she must have a passion to serve all customers, thrive in a high‑intensity, high‑volume environment while achieving the highest level of customer experience. Responsibilities Lead the training team to develop and deliver employee training and onboarding programs to support company growth and performance goals. This includes identifying and assessing future and current training requirements and resources. Oversee the development of a strategic training plan and all related content and evaluations. Develop and oversee all e‑learning initiatives to deliver individual and team training content to remote office locations. Manage, develop and grow training staff. Partner with Managers to ensure the continued growth and development of training resources in each campaign. Maintain a keen understanding of training trends, developments and best practices. Champion the use and advancement of the company's CRM. Collaborate with the leadership team to teach best practices for managing the program metrics through established systems and processes. Establish team processes and metrics, and hold each member of the team accountable for individual and group results. Develop and lead team recognition programs. Help develop and teach best practices and performance standards to meet business objectives and goals. Build a team by supporting a positive, open culture that encourages and rewards cooperation and collaboration. Requirements Bachelor’s Degree education preferred. Three to five years experience in leading the training delivery function in the call center industry is preferred. Shall lead the implementation of all training strategies. Impressive communication, planning, leadership, coordinating, and team management is required. Experience being directly involved in curriculum development projects. Understanding of the Instructional System Design (ISD) process is required. Experience in conflict resolution/negotiation, team and consensus building is required. Proficiency in MS Office, flowcharting, and project management software is required. The ability to look for and implement solutions that improve performance is required. Additional information Employment type: Full-time Job function: Human Resources Industries: Insurance, Outsourcing and Offshoring Consulting, and Telecommunications #J-18808-Ljbffr
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Training Director
2 weeks ago
Quezon City, Philippines Wing Assistant Full timeTitle: Training Director About the role - Lead the strategic design, implementation, and continuous improvement of all Training & Development programs. - Ensure Virtual Assistants (VAs), team leaders, and support staff have the skills and service mindset to deliver world‑class client support. - Ideal candidate: visionary L&D leader with deep...
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Training Director
7 days ago
Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱2,000,000 - ₱2,500,000 per yearPosition Purpose:The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.Essential Functions and...
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Training Director
7 days ago
Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearDescriptionPosition Purpose:The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.Essential Functions and...
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Training Director
7 days ago
Quezon City, National Capital Region, Philippines Afni PH Full time ₱1,200,000 - ₱2,400,000 per yearPosition Purpose:The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.Essential Functions and...
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Training Director
7 days ago
Quezon City, National Capital Region, Philippines Afni Full time ₱1,200,000 - ₱3,600,000 per yearPosition Purpose:The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.Essential Functions and...
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Quezon City, Philippines Afni, Inc. Full timeOverview Associate Training Director – Pre-Process, Language, and Communications Training Afni, Inc. — Quezon City, National Capital Region, Philippines Job Summary We are looking for a strong-willed yet humble leader to join our team as Associate Training Director for Pre-Process, Language, and Communications Training. This role is critical in shaping...
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Associate Director, Training
1 week ago
Quezon City, National Capital Region, Philippines Sagility Full time ₱1,500,000 - ₱3,000,000 per yearSagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost...
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Quezon City, National Capital Region, Philippines Afni PH Full time ₱900,000 - ₱1,200,000 per yearJob Summary:We are looking for a strong-willed yet humble leader to join our team as Associate Training Director for Pre-Process, Language, and Communications Training . This role is critical in shaping the communication capabilities of our workforce, ensuring both new hires and tenured employees are equipped to deliver exceptional customer experiences.The...
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Quezon City, National Capital Region, Philippines Afni, Inc. Full time $90,000 - $120,000 per yearDescriptionJob Summary:We are looking for astrong-willed yet humbleleader to join our team asAssociate Training Director for Pre-Process, Language, and Communications Training. This role is critical in shaping the communication capabilities of our workforce, ensuring both new hires and tenured employees are equipped to deliver exceptional customer...
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Training Officer
2 weeks ago
Quezon City, National Capital Region, Philippines Euro Towers International, Inc. Full time $40,000 - $60,000 per yearSales Recruitment and TrainingConduct high-impact orientation seminars for In-House Sales Groups, Broker Networks, and Special Brokers.Lead the onboarding and training of In-House Sales Agents, ensuring timely accreditation as Property Specialists.Design and deliver targeted sales skills development programs for the Sales and Marketing team.Plan and...
