Associate Director, Training

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

DUTIES & RESPONSIBILITIES:

• Ensure strategic alignment of the training cluster with business goals.

• Manages Day-to-day training operations.

• Identifies training needs by consulting with stakeholders and using needs assessments.

• Evaluate individual and organizational performance to ensure training is meeting business needs and improving performance.

• Monitors and evaluates both structured and informal methods (e.g. coaching, classroom training, online training, LMS, OJT / Mentoring, etc..). Making continuous improvements in the approach, process, and methods as appropriate.

• Hires and manages training and L&D specialists.

• Creates and designs vision, e-learning courses, workshops, and other training.

• Leads and supports the implementation of the Training plan to ensure its smooth execution and effective outcomes, offering expertise in program design and delivery.

• Refines existing systems and processes. Setting up new processes as required, including preparing and tracking the annual Training Budget and negotiating contracts. Creating and updating the Training Calendar, tracking training attendance, and capturing feedback on training programs as well as conferences and workshops attended.

• Optimizes training processes for efficiency.

• Leads and manages the implementation of technologies and technical personnel required to develop, manage, and deliver training.

• Helps managers develop their team members through career path interventions.

• Co-creates and conducts Leadership Development initiatives including design & development.

• Partners with Operations and HR in driving OD interventions.

• Assesses the success of development plans and helps employees make the most of learning opportunities.

• Monitors the learning and development department's performance.

• Partners with HES Practice & Operations in conducting Training, onboarding, profiling diagnostics, ideation, and design of best practices/methodologies and standardizations across HES accounts in HC geographies. Collaborates and works with other HES HC geographies' Training teams for the application of these best practices and operating models. This ensures that the best and most effective Training approach and operating model are standardized for similar processes in accounts & geographies.

General Safety and Security

• Protects the organization's assets by upholding the principles of the Quality Information Security Management System (QISMS).

• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization's business functions.

COMPETENCY REQUIREMENTS:

Qualifications

• Bachelor's Degree as a minimum requirement.

• Excellent written and oral communication skills.

• Excellent large team management with a diversified portfolio and effective leadership skills.

• 12+ years in Training/ Talent Development/ Learning and Development preferably specializing in US Healthcare.

• Training experience in the BPO industry, voice, and related service business.

• Advanced working knowledge of MS Office suite.

• Working understanding and knowledge of transformation tools in Training.

• Open to working on a graveyard schedule and willing to travel.

Technical Skills essential for the role

• Knowledge/ Master Training expert for the business/es supported.

• Knowledge of learning and development methodologies and best practices.

• Knowledge of instructional design and content development.

• With a proven track record of large team organization management for training/learning & development (Healthcare or Insurance BPO background is required).

• The responsibility will cover Training requirements for multi-account setup.

OTHER REQUIREMENTS:

Reports to: Associate Vice President

Education and/or Experience: A Bachelor's Degree is a minimum requirement.

Certificates, Licenses, Registrations: N/A

Work environment: The work environment is a professional office with a business casual dress code.

Physical demands: Open to working on a graveyard schedule and willing to travel.

Work demands: N/A

REVISION HISTORY
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DUTIES & RESPONSIBILITIES

Added as of: (Date of Change Approval)

Removed as of: (Date of Change Approval)

COMPETENCY REQUIREMENTS

Added as of: (Date of Change Approval)

Removed as of: (Date of Change Approval)

OTHER REQUIREMENTS

Added as of: (Date of Change Approval)

Removed as of: (Date of Change Approval)

DUTIES & RESPONSIBILITIES:

• Ensure strategic alignment of the training cluster with business goals.

• Manages Day-to-day training operations.

• Identifies training needs by consulting with stakeholders and using needs assessments.

• Evaluate individual and organizational performance to ensure training is meeting business needs and improving performance.

• Monitors and evaluates both structured and informal methods (e.g. coaching, classroom training, online training, LMS, OJT / Mentoring, etc..). Making continuous improvements in the approach, process, and methods as appropriate.

• Hires and manages training and L&D specialists.

• Creates and designs vision, e-learning courses, workshops, and other training.

• Leads and supports the implementation of the Training plan to ensure its smooth execution and effective outcomes, offering expertise in program design and delivery.

• Refines existing systems and processes. Setting up new processes as required, including preparing and tracking the annual Training Budget and negotiating contracts. Creating and updating the Training Calendar, tracking training attendance, and capturing feedback on training programs as well as conferences and workshops attended.

• Optimizes training processes for efficiency.

• Leads and manages the implementation of technologies and technical personnel required to develop, manage, and deliver training.

• Helps managers develop their team members through career path interventions.

• Co-creates and conducts Leadership Development initiatives including design & development.

• Partners with Operations and HR in driving OD interventions.

• Assesses the success of development plans and helps employees make the most of learning opportunities.

• Monitors the learning and development department's performance.

• Partners with HES Practice & Operations in conducting Training, onboarding, profiling diagnostics, ideation, and design of best practices/methodologies and standardizations across HES accounts in HC geographies. Collaborates and works with other HES HC geographies' Training teams for the application of these best practices and operating models. This ensures that the best and most effective Training approach and operating model are standardized for similar processes in accounts & geographies.

General Safety and Security

• Protects the organization's assets by upholding the principles of the Quality Information Security Management System (QISMS).

• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization's business functions.

COMPETENCY REQUIREMENTS:

Qualifications

• Bachelor's Degree as a minimum requirement.

• Excellent written and oral communication skills.

• Excellent large team management with a diversified portfolio and effective leadership skills.

• 12+ years in Training/ Talent Development/ Learning and Development preferably specializing in US Healthcare.

• Training experience in the BPO industry, voice, and related service business.

• Advanced working knowledge of MS Office suite.

• Working understanding and knowledge of transformation tools in Training.

• Open to working on a graveyard schedule and willing to travel.

Technical Skills essential for the role

• Knowledge/ Master Training expert for the business/es supported.

• Knowledge of learning and development methodologies and best practices.

• Knowledge of instructional design and content development.

• With a proven track record of large team organization management for training/learning & development (Healthcare or Insurance BPO background is required).

• The responsibility will cover Training requirements for multi-account setup.

OTHER REQUIREMENTS:

Reports to: Associate Vice President

Education and/or Experience: A Bachelor's Degree is a minimum requirement.

Certificates, Licenses, Registrations: N/A

Work environment: The work environment is a professional office with a business casual dress code.

Physical demands: Open to working on a graveyard schedule and willing to travel.

Work demands: N/A

REVISION HISTORY
Copy revision details below and use BLUE. For details to be taken out, make sure to transfer it under the removed portion and use RED font
DUTIES & RESPONSIBILITIES

Added as of: (Date of Change Approval)

Removed as of: (Date of Change Approval)

COMPETENCY REQUIREMENTS

Added as of: (Date of Change Approval)

Removed as of: (Date of Change Approval)

OTHER REQUIREMENTS

Added as of: (Date of Change Approval)

Removed as of: (Date of Change Approval

Job title:

Associate Director, Training (Healthcare

Job Description:

DUTIES & RESPONSIBILITIES:

• Ensure strategic alignment of the training cluster with business goals. 
• Manages Day-to-day training operations.
• Identifies training needs by consulting with stakeholders and using needs assessments. 
• Evaluate individual and organizational performance to ensure training is meeting business needs and improving performance. 
• Monitors and evaluates both structured and informal methods (e.g. coaching, classroom training, online training, LMS, OJT / Mentoring, etc..). Making continuous improvements in the approach, process, and methods as appropriate.
• Hires and manages training and L&D specialists.
• Creates and designs vision, e-learning courses, workshops, and other training.
• Leads and supports the implementation of the Training plan to ensure its smooth execution and effective outcomes, offering expertise in program design and delivery.
• Refines existing systems and processes. Setting up new processes as required, including preparing and tracking the annual Training Budget and negotiating contracts. Creating and updating the Training Calendar, tracking training attendance, and capturing feedback on training programs as well as conferences and workshops attended.
• Optimizes training processes for efficiency. 
• Leads and manages the implementation of technologies and technical personnel required to develop, manage, and deliver training. 
• Helps managers develop their team members through career path interventions.
• Co-creates and conducts Leadership Development initiatives including design & development.
• Partners with Operations and HR in driving OD interventions.
• Assesses the success of development plans and helps employees make the most of learning opportunities.
• Monitors the learning and development department's performance.
• Partners with HES Practice & Operations in conducting Training, onboarding, profiling diagnostics, ideation, and design of best practices/methodologies and standardizations across HES accounts in HC geographies.   Collaborates and works with other HES HC geographies' Training teams for the application of these best practices and operating models.  This ensures that the best and most effective Training approach and operating model are standardized for similar processes in accounts & geographies.

General Safety and Security

• Protects the organization's assets by upholding the principles of the Quality Information Security Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization's business functions.

COMPETENCY REQUIREMENTS:

Qualifications

• Bachelor's Degree as a minimum requirement.
• Excellent written and oral communication skills.
• Excellent large team management with a diversified portfolio and effective leadership skills.
• 12+ years in Training/ Talent Development/ Learning and Development preferably specializing in US Healthcare.
• Training experience in the BPO industry, voice, and related service business.
• Advanced working knowledge of MS Office suite.
• Working understanding and knowledge of transformation tools in Training.
• Open to working on a graveyard schedule and willing to travel.

Technical Skills essential for the role

• Knowledge/ Master Training expert for the business/es supported.
• Knowledge of learning and development methodologies and best practices.
• Knowledge of instructional design and content development.
• With a proven track record of large team organization management for training/learning & development (Healthcare or Insurance BPO background is required).
• The responsibility will cover Training requirements for multi-account setup.

OTHER REQUIREMENTS:

Reports to: Associate Vice President

Education and/or Experience: A Bachelor's Degree is a minimum requirement.

Certificates, Licenses, Registrations: N/A

Work environment: The work environment is a professional office with a business casual dress code.

Physical demands: Open to working on a graveyard schedule and willing to travel.

Work demands: N/A

REVISION HISTORY

Copy revision details below and use BLUE. For details to be taken out, make sure to transfer it under the removed portion and use RED font

DUTIES & RESPONSIBILITIES

Added as of: (Date of Change Approval)

Removed as of: (Date of Change Approval)

COMPETENCY REQUIREMENTS

Added as of: (Date of Change Approval)

Removed as of: (Date of Change Approval)

OTHER REQUIREMENTS

Added as of: (Date of Change Approval)

Removed as of: (Date of Change Approval)

Location:

Iloilo, Ayala Technohub BuildingPhilippines

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