Training Director

2 weeks ago

Quezon City, National Capital Region, Philippines Afni Full time ₱1,200,000 - ₱3,600,000 per year

Position Purpose:

The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.

Essential Functions and Responsibilities:

  • Lead the training team to develop and deliver employee training and on-boarding programs to support company growth and performance goals. This includes identifying and assessing future and current training requirements and resources.

  • Oversee the development of a strategic training plan and all related content and evaluations.

  • Develop and oversee all e-learning initiatives to deliver individual and team training content to remote office locations.

  • Manage, develop and grow training staff. Partner with Managers to ensure the continued growth and development of training resources in each campaign.

  • Maintain a keen understanding of training trends, developments and best practices

  • Champion the use and advancement of the company's CRM.

  • Collaborate with the leadership team to teach best practices for managing the programs metrics through established systems and processes.

  • Establish team processes and metrics, and hold each member of the team accountable for individual and group results. Develop and lead team recognition programs.

  • Help develop and teach best practices and performance standards to meet business objectives and goals

  • Build a team by supporting a positive, open culture that encourages and rewards cooperation and collaboration

Requirements:

  • Bachelor's Degree education preferred.
  • Three to five years experience in leading the training delivery function in the call center industry is preferred.
  • Shall lead the implementation of all training strategies
  • Impressive communication, planning, leadership, coordinating, and team management is required.
  • Experience being directly involved in curriculum development projects. Understanding of the Instructional System Design (ISD) process is required.
  • Experience in conflict resolution/negotiation, team and consensus building is required.
  • Proficiency in MS Office, flowcharting, and project management software is required.
  • The ability to look for and implement solutions that improve performance is required.

  • Training Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Position Purpose:The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.Essential Functions and...

  • Associate Director, Training

    2 weeks ago

    Quezon City, National Capital Region, Philippines De Castro Consulting PH Full time ₱3,000,000 - ₱4,000,000 per year

    Associate Director, Training & Quality (Clinical)Company:ConcentrixLocation:Terra Bridgetowne, Quezon CityWork Setup:Hybrid (≈3 days onsite as needed)Shift:US / GraveyardSalary:₱250,000–₱300,000/month inclusive of allowances(Upgrade to Director level: ₱300,000–₱350,000)Why You'll Love This RoleLead high-impact clinical training and quality...

  • Training Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionPosition Purpose:The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.Essential Functions and...

  • Training Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni PH Full time ₱1,200,000 - ₱2,400,000 per year

    Position Purpose:The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.Essential Functions and...

  • Associate Director, Training

    2 weeks ago

    Quezon City, National Capital Region, Philippines 77a2be2a-f9e9-4477-88f2-86ba67479fdd Full time ₱2,000,000 - ₱2,500,000 per year

    Associate Director, Training & Quality (Clinical)Location: Tera Bridgetowne, QCWork Model: Hybrid (≈ 3x/week onsite)Shift: Graveyard / US shiftCandidate Profile / RequirementsMust be a US-licensed RN (USRN), with an active and unrestricted licenseMinimum 3 years of clinical experience, with at least 2 years in a training & quality role in a BPO /...

  • Associate Training Director – Pre-Process, Language, and Communications Training

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time $90,000 - $120,000 per year

    DescriptionJob Summary:We are looking for astrong-willed yet humbleleader to join our team asAssociate Training Director for Pre-Process, Language, and Communications Training. This role is critical in shaping the communication capabilities of our workforce, ensuring both new hires and tenured employees are equipped to deliver exceptional customer...

  • Associate Training Director – Pre-Process, Language, and Communications Training

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni PH Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:We are looking for a strong-willed yet humble leader to join our team as Associate Training Director for Pre-Process, Language, and Communications Training . This role is critical in shaping the communication capabilities of our workforce, ensuring both new hires and tenured employees are equipped to deliver exceptional customer experiences.The...

  • Marketing Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines Santeh Feeds Corporation Full time ₱60,000 - ₱180,000 per year

    A Marketing Director is a senior-level professional who leads a company's marketing efforts. They develop and implement marketing strategies to promote products or services, increase brand awareness, and drive revenue growth. Marketing directors oversee marketing campaigns, manage marketing teams, and analyze market trends to identify opportunities for...

  • Training and Quality Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Full time $60,000 - $120,000 per year

    Associate Director, Training and Quality (Clinical)Candidate Profile• Must be a USRN with active and unrestricted license• Minimum of 3 years of clinical experience, with at least 2 years in a training and quality role in a BPO setting managing multiple accounts• With extensive experience in UM core functions, URAC and Conversion ProgramsJob...

  • Business Continuity Planning Director

    1 week ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Lead Resilience. Drive Change. Become Afni Philippines' BCP DirectorAt Afni Philippines, we're looking for a Business Continuity Planning (BCP) Director to develop strategies that protect our employees, operations, and clients from unexpected crises. If you have a passion for risk management, crisis leadership, and operational resilience, this role is for...