Active Directory

1 week ago

Makati, Philippines AIA Digital+ Full time

With respect to multiple technology knowledge Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management. Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose. Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year Roles and Responsibilities Technical Operations and Performance Management: Lead and mentor a team of AD administrators and support engineers to ensure high performance and operational efficiency. Active Directory Management: Oversee the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA. Ensure the stability, security, and performance of Active Directory across the organization. Incident & Problem Management: Act as an escalation point for Active Directory-related issues and ensure timely resolution. Conduct root cause analysis for recurring issues and implement preventive measures. Part of the Active Directory operations team, with on-call and standby duties activated based on business criticality to implement changes, fulfill requests, and resolve incidents. Security & Compliance: Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies. Ensure compliance with industry standards, regulations, and organizational policies. Performance Monitoring and Optimization: Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability. Collaborate with infrastructure and security to optimize AD configurations. Collaborate with vendors and internal stakeholders to evaluate, select, and implement AD-related tools and technologies. Manage relationships with third-party service providers and ensure SLAs are met. Budget & Resource Management: Develop and manage related budget. Allocate resources effectively to meet project deadlines and organizational goals. 7+ years of relevant experience, with at least 3 years in a managerial position with regional coverage. Hands-on experience on position-related technical components. Education : Bachelor’s degree in Information Technology or a related discipline Technical Skills : Extensive knowledge of Active Directory, Group Policy, DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), CA (Certificate Authority) and related technologies. Strong understanding of identity and access management (IAM) principles, including Azure AD, LDAP (Lightweight Directory Access Protocol), and SSO (Single Sign-On). Experience with cloud-based directory services environments is a plus. Relevant certifications such as Microsoft Certified or equivalent are highly desirable. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Insurance, Investment Banking, and IT Services and IT Consulting #J-18808-Ljbffr

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