System Administrator

2 weeks ago

Makati City, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

The
System Administrator
provides advanced technical support and system administration across our internal environment and client-facing systems. This role requires hands-on troubleshooting, Microsoft 365 and Active Directory/Entra ID administration, endpoint security, and clear communication with sensitive clients. You will act as the escalation point for Level 1 support while ensuring client trust, confidentiality, and service excellence.

Work Setup:
Full-time regular position; Hybrid 3x onsite Makati ; 10PM - 7AM MLA Time shift

Responsibilities

  • Serve as the escalation point for unresolved Level 1 issues, ensuring timely resolution of complex problems.
  • Troubleshoot advanced issues across Windows operating systems, Microsoft 365 services, business applications, and endpoint devices.
  • Diagnose and resolve hardware, OS, and connectivity problems on desktops, laptops, and peripherals.
  • Manage and prioritize tickets to meet agreed service levels.
  • Administer user accounts, permissions, licenses, and policies in
    Active Directory
    and
    Microsoft 365 (Azure AD, Exchange Online, Teams, SharePoint, OneDrive)
    .
  • Manage group policies, security settings, and endpoint configurations.
  • Monitor patching, backups, and endpoint security (BitLocker, Intune, antivirus, MFA).
  • Conduct proactive maintenance to reduce downtime and improve reliability.
  • Support and troubleshoot network services (DNS, DHCP, VPN, Wi-Fi, LAN).
  • Escalate advanced networking or infrastructure issues to senior engineers or vendors.
  • Basic troubleshooting on firewalls like Meraki, Fortinet, and SonicWall.
  • Communicate technical solutions clearly to both technical and non-technical users.
  • Handle sensitive client interactions with discretion and professionalism.
  • Assist with client onboarding, endpoint setup, and user training when needed.

Qualifications

  • 3–5 years as System Administrator or any similar role
  • At least 1 years handling Level 2 escalations.
  • Hands-on experience with Microsoft 365, Active Directory, endpoint security, and networking fundamentals.
  • Familiarity with backup and recovery solutions.
  • Experience with remote management tools (RDP, TeamViewer, Atera, etc.) and ticketing systems.
  • Strong troubleshooting across hardware, software, Microsoft 365, and networking.
  • Experience in DNS, DHCP, VPN, and endpoint security tools.
  • Excellent documentation and communication skills.
  • Ability to work independently in a small team and handle sensitive client interactions with discretion.

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