Payments Implementation Consultant

3 weeks ago

Manila, Philippines CloudPay Full time

Overview

CloudPay Manila, National Capital Region, Philippines

What makes This Role Exciting

The Payments Implementation Consultant plays a vital role in ensuring new customers have a positive and smooth onboarding process. The successful candidate will work within the wider project team to provide a first-class service to our customers.

Main Responsibilities
  • Supporting multiple projects simultaneously, ensuring the Payments Services are set up for all payrolls ready for go live.
  • Working with the project manager and other colleagues as well as external providers and customer to ensure all tasks are completed according to the project plan.
  • Attending and leading project meetings (internal and external) as required.
  • Update project records as required.
  • Outline standard scope of services with customer. Establish any out-of-scope requirements escalating as required.
  • Establish employee bank details, and ensure configuration is carried out for them to be tested.
  • Obtain details of statutory/third party payments from customers and ensure all configuration is completed with agreed timescales.
  • Create calendar steps for the coming year to ensure all payments can be made in a timely manner.
  • Facilitate smooth handover to the Payments Operations team.
Experience Needed For This Role
  • Strong interpersonal skills to respond to customer requests effectively, being assertive where necessary when dealing with customer demands whilst maintaining a positive customer approach.
  • Able to communicate at all levels; deal with customers, partners, providers, and internal colleagues via the telephone and email across multiple countries.
  • Excellent time management, administration skills and attention to detail.
  • Assertive problem solving and decision-making skills.
  • Strong organisational and multi-tasking skills to meet deadlines.
  • Team player with ability to share information and interact positively with others.
  • Ability to adapt quickly to new processes and ways of working.
  • Good knowledge of MS Office, Excel & Internet-based software essential.
  • Experience in implementation of SAAS/Payroll/Treasury advantageous (desirable).
  • Experience in process analysis and improvement (desirable).
About You And Our Core Values
  • Taking ownership, working with integrity and respect
  • Being a team player is key to our culture
  • Solution and customer focused
  • Great initiative with the goal for excellence in achieving results
  • Dedicated to developing and always looking for continuous improvements
  • Be creative, be committed, be engaged and enjoy what you do
Philippines Package And Benefits
  • Competitive Salary
  • Competitive vacation allowance
  • Calm app
  • Sick Leave
  • EAP
  • Group Life Insurance
  • HMO
  • Employee Referral Program
  • De Minimis Benefit
  • Onsite Allowance
  • Mid-Year Bonus
  • 13th Month Pay
  • Regularization Bonus
  • 1st Year Anniversary Bonus
  • Bereavement Leave
  • Paid Volunteering days
  • Study Leave
  • Marriage Leave
Equal Opportunity

CloudPay is committed to being an equal opportunities employer. The CloudPay culture is built upon five core values: professionalism, passion, empowerment, innovation, and teamwork.

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