Shopee Operations

7 days ago


Manila, Philippines Shopee Full time

Shopee Operations - Seller Operations - Chinese Communications & Training Specialist Shopee Manila, National Capital Region, Philippines Job Description Integrate, design, and translate various educational materials needed for cascading to different audiences and stakeholders of Shopee Philippines. Identify Chinese seller needs and build up positive engagement via WeChat through content that is engaging and easy to understand. Partner with internal stakeholders to address seller operational issues and manage concerns, enforce education strategies, and provide appropriate solutions. Conduct seller trainings for Chinese sellers, as needed. Work closely with Operation/Business Development/Marketing teams to prioritize and translate business information needs. Requirements At least 2 years in college with or without experience or high school graduate with at least 5 months of customer service experience. At least 2 years of experience in eCommerce industry or customer support team. Excellent knowledge in WeChat and Microsoft Office tools. Excellent verbal and written communication skills in English and Chinese (Mandarin); ability to communicate in Filipino a plus. Good team player with a positive attitude. Self‑motivated, has strong sense of ownership, resourceful, and highly organized. Has strong attention to detail and eagerness to learn. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Internet Marketplace Platforms and Technology, Information and Internet #J-18808-Ljbffr



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