Customer Success Agents

Job postings consolidated for multiple locations and roles. The content retains the original job information, including responsibilities, qualifications, and regional notices. Regions that do not accept applicants are preserved as provided by the advertiser.

Job: Customer Success Agents 10pm 7am (Taguig)

Posted 1 day ago

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Job Description

We are looking for a friendly, reliable, and detail-oriented Customer Service Representative to provide exceptional support to our customers. The ideal candidate will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive customer experience that reflects our brand values.

DUTIES AND RESPONSIBILITIES

• Assist in responding to customer inquiries through social media, email, chat, or in-store.
• Provide friendly, knowledgeable, and timely support.
• Collect feedback from customers to understand needs and improve service.
• Maintain accurate customer records and engagement logs.
• Support reporting on customer satisfaction and engagement metrics.
• Assist in day-to-day administrative tasks related to customer support.

QUALIFICATIONS

• Currently pursuing a degree in Marketing Communications, or in a similar field.
• Excellent written and verbal communication skills are essential for creating content and interacting with team members.
• Strong analytical skills to interpret data and identify trends.
• Familiarity with social media platforms
• Ability to multitask, prioritize, and work under pressure.

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Makati City, National Capital Region ₱ - ₱ Y Pioneer Insurance & Surety Corporation

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Job Description

Job role

• To design and implement customer engagement activities to encourage positive customer experience
• Identify and define customer success metrics for monitoring and evaluation
• Keep abreast of customer centric practices especially in the microinsurance landscape
• Conduct end-to-end customer-focused research to identify and address pain points

Qualifications

• Bachelor of Arts or Sciences major in Communication Research, Social Sciences, Development Studies, Development Communication
• Preferably with at least 1 year of experience in Customer Experience Research or Customer Engagement
• Proficient in the use of Microsoft Office
• Ability to communicate in Bisaya is an advantage

Job Type: Full-time

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Posted today

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Job: Customer Engagement Assistant Manager

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Job Description

We are looking for a results-oriented Customer Engagement Specialist to join our Growth Marketing team at Manulife Philippines. This role supports the design and execution of customer engagement strategies that drive growth, improve loyalty, and increase the lifetime value of customer relationships.

Position Responsibilities:

• Customer Growth Initiatives: Support the development and execution of strategies that drive customer growth and maximize lifetime value, with a focus on upsell and cross-sell opportunities. Manage resell initiatives tailed for distributors under the LeadGen360 program (including onboarding, training support, incentive campaigns, performance tracking, and sales enablement) with the objective of achieving resell sales targets (ie. sales attribution of Resell customers to total agency sales).
• Cross-functional Collaboration: Work closely with teams across distribution, IT, and marketing to design and implement customer journeys and engagement initiatives that support business growth.
• MarTech and Automation: Utilize marketing technology tools and automation platforms to help design and execute customer engagement strategies, communications, and campaigns.
• Customer Retention and Loyalty Programs: Assist in the development and rollout of customer promos and incentive programs aimed at improving loyalty, persistency, and retention, and supporting Manulife\'s digital transformation efforts (ie. usage of self-service apps).
• Campaign and Content Execution: Oversee the creation and delivery of customer-centric content and marketing campaigns tailored to customer needs and behaviors.
• Performance Tracking: Monitor key performance indicators to evaluate the effectiveness of engagement strategies and provide insights for continuous improvement.
• Market and Industry Awareness: Stay updated on customer engagement trends, tools, and best practices to support innovation and relevance in campaign strategies.

Required Qualifications:

• Bachelor\'s degree in Marketing, Business, Management, or a related field
• 5–7 years of experience in customer engagement, marketing, or related roles
• Strong communication and collaboration skills
• Experience managing projects and working with cross-functional teams
• Ability to work collaboratively and manage multiple projects simultaneously
• Proficiency in MS Office (Word, Excel, PowerPoint)

Preferred Qualifications:

• Experience in the insurance or financial services industry
• Familiarity with CRM systems and marketing automation tools (ie. SalesForce Marketing Cloud)
• Exposure to project management practices or tools
• Experience with data visualization tools (e.g., Power BI)
• Familiarity with GenAI tools (e.g., ChatGPT) is a plus

When you join our team:

• We\'ll empower you to learn and grow the career you want.
• We\'ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we\'ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

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Makati City, National Capital Region ₱40000 - ₱80000 Y Pioneer Your Insurance

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Job Description

Job Role:

• To design and implement customer engagement activities.
• Identify and define customer success metrics for monitoring and evaluation
• Keep abreast of customer-centric practices especially in the microinsurance landscape, customer focused research projects as needed
• To design and implement customer engagement activities to encourage positive customer experience.

Job Qualifications:

Graduate of bachelor\'s degree course in Business Administration, Finance, or any related field

Preferably with 3 years\' experience in Onboarding and Training Management in a financial industry company (ex. Insurance, Banking & Finance, Fintech, etc.).

Proficient in the use of Microsoft Office.

*Ability to speak and understand Bisaya is an advantage.

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Sc 3333 - Advanced Customer Engagement (Ace) Analyst

Mandaluyong, National Capital Region MAQ Talent

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Job Description

Responsibilities :

Work on creating business case for journey to cloud, cloud strategy, cloud contact center vendor assessment activities

Work on creating Cloud transformation approach for contact center transformations

Work along with Solution Architects for architecting cloud contact center technology with AWS platform

Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect

Work on innovative assets, proof of concept, sales demos for AWS cloud contact center

Support AWS offering leads in responding to RFI’s and RFP’s

Skill Overview :

Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows and Lex bots. Deep functional and technical understanding of APIs and related integration experience. Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms

Education :

Bachelor’s degree in related field or equivalent experience

Qualification :

- Minimum 2-9 years of experience in delivering software as service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution

- Hands-on experience working on the design, development and deployment of contact center solutions at scale.

- Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe

- Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java

Job Types : Full-time, Permanent

Benefits :

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

- Bonus pay

Application Question(s):

• Do you have hands-on experience working on the design, development and deployment of contact center solutions at scale?
• Do you have hands-on development experience with cognitive service?
• Do you have working knowledge of one of the programming/scripting languages such as Node.js, Python, Java?

Education :

- Bachelor\'s (required)

Experience :

- 15 yrs delivering cloud software as service or platform: 10 years (required)

- customer management & people management: 10 years (required)

License/Certification:

- AWS Solution Architect - Associate/Professional (preferred)

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Job: Customer Support (Mandaluyong)

Mandaluyong, National Capital Region ₱ - ₱ Y IBEX Global Solutions (Philippines) Inc.

Posted 1 day ago

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Job Summary

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer SupportManager, to deliver value to our customers through Client\'s software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.

Duties and Responsibilities

• Rapidly learn the basics of the client software, enabling you to resolve customer queries.
• Provide a friendly and helpful service to customers when they contact Enable.
• Triage incoming customer requests, with support from the rest of the team.
• Solve our customers\' problems and assist them in using the Enable software.
• Maintain an understanding of open support queries and escalate issues to peers as and when required.
• Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.

Knowledge, Skills, and Abilities (KSAs)

• Proficient problem-solving skills.
• Verbal and written communication skills to effectively convey technical concepts and instructions to customers of varying technical backgrounds.
• Demonstrated ability to quickly grasp complex software systems and learn and digest new information.
• Strong multitasking and effective time management abilities.
• Self-motivated and proactive attitude to support the team where necessary.
• Collaborative team player.Experience working well with internal teams, balancing team and customer success with company needs and opportunities.

Required Education and Experience

• A bachelor\'s degree.
• years of customer-facing experience, preferably in a SaaS company.

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8

Job: Customer Support (Caloocan)

Caloocan City, National Capital Region ₱ Y SapientBPO Valenzuela

Posted 1 day ago

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Job Description

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

Job Types: Full-time, New-Grad, Permanent

• Additional leave
• Company events
• Health insurance
• Paid training

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