Sales Tools Specialist

4 weeks ago

Muntinlupa, Philippines RELX Full time

The Sales Tools Specialist position exists to impact revenue as well as sales force effectiveness by explicitly understanding and responding to Sales & Sales Management needs as it relates to New Hire Training. Incumbent will present strong communication, business process and technical expertise to ensure the sales organization receives the maximum benefit from successful utilization of GCRM, Salesforce, Gong, and other vital selling tools. Accountabilities: Support all Sales CRM platforms by serving as a CRM power user/expert. Acquire and enhance the understanding of GCRM, Salesforce, CPQ, Gong, Adobe Sign, and other vital selling tools and their related cadence and best practices. Lead the review and training of all sales tools for APAC/CEMEA New Hires. Enable Sales and Sales Management to track key metrics and performance. Drive adoption of the sales tools by effectively communicating best practices and training material and demonstrating practical application. Enable Sales to efficiently and effectively execute the segment selling motion by ensuring the tools readily incorporate all the relevant and necessary data from a wide variety of sources and systems. Professionally maintain relationships with Sales Reps, Regional Sales Managers and VPs to facilitate mid-course corrections as well as continuous improvement to the New Hire Program and any ongoing training. Consistently review and ensure that training documentation is up-to-date. Administer tools access, and maintenance as needed. Perform thorough testing for significant enhancement releases. Assist with change management efforts related to Business Unit migrations to the global instance of Salesforce. Other duties as assigned. Qualifications: Bachelor's Degree holder. Available to work morning shifts (predominantly) and follow Australian holidays. 3-5 years’ experience, preferably in sales, CRM, and training or related fields. Proven ability to effectively deliver and develop a defined training curriculum. Excellent PC and software skills including Microsoft tools and Collaboration tools such as SharePoint, Teams, OneDrive. Experience working with CRM systems. Ideal candidate is highly motivated, takes initiative, possesses good business acumen and has excellent written & verbal communication skills. Ability to manage his/her time and work with minimal supervision. Strong interpersonal and teamwork skills. Proficient project management skills with the ability to lead multiple projects simultaneously and prioritize accordingly. Salesforce certification is a plus. Must be in current role for 1 year. Must not have received any Disciplinary Action within the past 12 months. Must not have any Attendance and Punctuality issues in the past 12 months. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr

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