Process Re-engineering Officer

2 weeks ago

Taguig, Philippines Maybank Full time

Maybank Taguig, National Capital Region, Philippines

Process Re-engineering Officer

The Process Re-engineering Officer conducts business process review and manages and leads end-to-end business process improvements that impact Maybank’s customer service delivery and compliance to regulations, policies and procedures. The role ensures that policies and procedures are in line with industry practice and that only best practices are adopted by the Bank.

Your Impact
  • Plan and monitor the development and implementation of assigned projects, both local and regional
  • Report through agreed reporting lines the progress of assigned projects
  • Prepare any follow-through action recommendations as required
  • Establish contact with other banks to set up sources for data gathering
  • Conduct research either through the net or actual bank inquiries
  • Compare data gathered and adopt best practices
  • Prepare test scripts that shall be used in the User Acceptance Testing (UAT), i.e. positive/negative testing and related transactions that may affect the enhancement
  • Conduct User Acceptance Testing (UAT) based on the prepared test scripts, as may be necessary
Your Profile
  • Graduate of any business course
  • With at least four (4) years work experience in the same capacity and in related fields
  • Must be holding at least a Supervisor position from previous work
  • With at least one (1) year experience in manual writing
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Analyst and Other
Industries
  • Banking
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