Driver Operations Lead
1 day ago
About the company Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Role We are looking for a Driver Operations Lead who will : Lead and manage end-to-end driver supply efforts, ensuring a healthy pipeline of active and engaged drivers. Drive retention strategies to improve driver satisfaction, engagement, and long-term activity on the platform. Oversee driver communications, ensuring clear, timely, and effective messaging across all channels (SMS, in-app, calls, etc.). Manage and improve driver support processes, addressing concerns, inquiries, and feedback efficiently. Collaborate with cross-functional teams (Marketing, Product, Customer Service) to align efforts in improving driver experience and platform loyalty. Monitor key supply metrics (active drivers, retention, churn, etc.) and propose data-driven initiatives to enhance performance. Lead and support on-ground and digital initiatives to engage and assist the driver community. What we seek A proactive leader who understands the importance of driver satisfaction to platform success. Someone with strong communication and organizational skills who can manage both strategic planning and on-the-ground execution. A team player who can collaborate across departments while also taking full ownership of driver supply operations. Someone passionate about empowering gig workers and improving their day-to-day experience. What you’ll need 3+ years of experience in operations, supply management, or a related field—preferably within a tech, logistics, or delivery platform. Experience in handling retention programs, customer/driver communications, and support operations. Strong analytical skills with the ability to interpret data and translate insights into action. Proficiency in tools such as Excel, Google Sheets, and CRM platforms (Zendesk, Intercom, etc. is a plus). Excellent verbal and written communication in English and Filipino. #J-18808-Ljbffr
-
Driver Operations Lead
7 days ago
Manila, National Capital Region, Philippines Lalamove Full time ₱900,000 - ₱1,200,000 per yearAbout the company:Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global...
-
Driver Operations Lead
1 week ago
Manila, National Capital Region, Philippines Lalamove Full time ₱400,000 - ₱800,000 per yearAbout the company:Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global...
-
Driver Operations Lead
1 week ago
Manila, Philippines Lalamove Full timeDriver Operations Lead - Driver Management Manila Philippines About the company: Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about...
-
Driver Operations Lead
1 day ago
Manila, Philippines Lalamove Full timeAbout the company Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global...
-
Driver Operations
1 week ago
Manila, National Capital Region, Philippines Lalamove Full time ₱900,000 - ₱1,200,000 per yearThe Company: Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. Currently, Lalamove is a leading glob...
-
Driver Operations
1 week ago
Manila, National Capital Region, Philippines Lalamove Full time $70,000 - $120,000 per yearThe Company:Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. Currently, Lalamove is a leading global on-demand delivery platform with millions of...
-
Driver Operations Associate
1 week ago
Manila, Philippines Lalamove Full timeDriver Operations Associate - Driver Management Manila Philippines Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live...
-
Lead Valet Driver
2 weeks ago
Manila, Philippines Axelerate Manpower Agency Inc. Full timeJob Summary The Lead Valet Driver oversees the valet driving operations to ensure efficient, safe, and customer-focused service. This role provides leadership to valet drivers, coordinates daily vehicle flow, and ensures adherence to company policies, safety standards, and service excellence expectations. Key Responsibilities • Supervise daily activities...
-
Lead Valet Driver
23 hours ago
Manila, Philippines Axelerate Manpower Agency Inc. Full timeJob Summary The Lead Valet Driver oversees the valet driving operations to ensure efficient, safe, and customer-focused service. This role provides leadership to valet drivers, coordinates daily vehicle flow, and ensures adherence to company policies, safety standards, and service excellence expectations. Key Responsibilities • Supervise daily activities...
-
Driver Operation(Acquisiiton),
3 hours ago
Manila, National Capital Region, Philippines SPX Express Full time ₱600,000 - ₱1,200,000 per yearJob DescriptionManage driver onboarding, engagement and retentionDevelop and maintain SOP related to driver operation processDevelop and maintian driver education documentsSupport the execution of driver schemes, and manage driver communication/sentimentResolve driver issues and coordinate with support teams for escalationsAnalyze performance data to improve...
