Team Leader

Overview Join to apply for the Team Leader role at IONOS . At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us. Responsibilities As the Team Leader for Ad Quality and Compliance Review, you will be responsible for managing a team of Ad Quality Analysts, ensuring that their assessments are both accurate and efficient. You will guide the team in conducting thorough reviews of digital advertisements across platforms such as Google Ads, ensuring compliance with advertising policies and maintaining high standards for a reliable and transparent advertising environment. Supervise the daily activities of the Ad Quality Review team to ensure efficient and accurate performance. Provide leadership, coaching, and development opportunities for team members to improve their performance and achieve team goals. Monitor team attendance, adherence to schedules, and overall productivity, addressing any deviations as needed. Ensure that all ad assessments adhere to established accuracy and policy compliance standards. Conduct regular audits of the team\'s work to identify areas of improvement, ensuring the review process is thorough and efficient. Work closely with internal stakeholders to ensure that advertising policies and guidelines are up to date and communicated effectively to the team. Track team performance against key metrics such as review accuracy, timeliness, and adherence to quality standards. Submit regular performance reports, highlighting issues, trends, or improvements in the team\'s output. Collaborate with policy and compliance teams to escalate any policy violations or emerging risks. Identify and implement improvements to streamline the ad review process and enhance team efficiency. Regularly evaluate and refine workflows, tools, and training materials to optimize performance and minimize errors. Foster a culture of continuous improvement and encourage team members to identify opportunities for process enhancements. Act as the primary point of contact for team-related concerns, working with other departments such as Compliance, Policy, and Operations. Facilitate cross-team communication to ensure alignment on performance expectations, process changes, and policy updates. Participate in cross-functional meetings to provide insights and feedback on team performance and industry trends. Accept other responsibilities as assigned by superiors according to the needs of the Company. Contribute to a professional Company image by conducting all functions in an ethical and fair manner. Requirements Education or training in Computer Science, IT or equivalent experience Excellent English verbal and written communication skills Average technical and customer service know-how on Internet services such as Webhosting, SEO, Google Ads and related internal operations/systems Experience with Customer Service and Technical Support Strong leadership skills Organized, driven and results-oriented About IONOS IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a "one-stop shop" for all digitalization needs: from domains and web hosting to website builders and DIY solutions, from e-commerce to online marketing tools. The company also offers Cloud Solutions for enterprises moving to the cloud as their business evolves. We value diversity and welcome all applications—regardless of gender, nationality, ethnic or social origin, religion, disability, age, sexual orientation or identity, physical characteristics, marital status or any other factor subject to applicable law. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr