Operations Manager | Corporate Travel Account

2 weeks ago

Pasig, Philippines WNS Full time

Operations Manager | Corporate Travel Account WNS Pasig, National Capital Region, Philippines Requirements Must be amenable to work 100% onsite at our WNS Bridgetowne Site The candidate should have a minimum work experience of 8+ years with at least 3 – 5 yrs in Travel domain Should have hands on experience to manage SA/IC (Schedule adherence), Business review Deck, Performance management Candidate should have experience to identify the Auto Ticket reject reason Should have hands on experience in usage of Quality methodologies and techniques. Preferably IATA/ UFTAA Level -1 certified GDS skill on one and more GDS (World span, Sabre, Galileo, Amadeus and Apollo) Good understanding about International Ticketing, Exchange, Refunds. Good understanding about IATA Rules and regulation, Like; Fare component, Manual fare calculation, Pricing unit, Global Indicator, Indirect Travel Limitation and other Travel Terminologies. Proficient in speaking in English Communication Skills Knowledgeable in Quality tools Preferably, from Corporate Travel background. Job Description: Ensures that all employees have a complete understanding of and adhere to the company’s Rules and Regulations. Manages team meetings and participate in operations/client leadership meetings & conference calls. Recommends innovative suggestions on incentive programs to motivate floor staff Monitors AMO’s using variety of resources after which coaching in one-on-one improvement sessions or weekly/business review. Keeping floor coverage at its optimum level while handling 15-20 Service Associates, patrol the entire operation floor, maintaining order and ensuring that company policies are observed. Producing tools for possible use in helping coach and develop the best Service Representatives Communicates to the AMO’s any new requirements, changes, updates on all support related information as well as company information Interview applicants and select qualified candidates by assessing communication skills and job-related competencies for agent-level positions Performing special projects & other duties as required Assists the Group Manager in performing his duties and responsibilities and takes over in the event of his absence Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries: Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at WNS by 2x #J-18808-Ljbffr

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