Service Engineer

• Advise customers on best practice, new services and upgrade opportunities
• Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio
• Perform Preventive, scheduled and unscheduled Maintenance on equipment
• Track Installed Base (serviceable assets)
• Submit Opportunity Detected during interventions
• Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems
• Lead or contribute to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc.)
• Must have proven skill level to interpret blueprints and other service documents, including specifications, reporting and quality requirements
• Perform basic audits of customer’s electrical systems and equipment
• Document all required information for each site (technical report)
• Obtain customer signature for acceptance after the execution of on-site work
• Provide daily and accurate time and expense for each customer intervention
• Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location
• Develop innovative solutions to more complex technical problems that arise during start-up
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs
• Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance
• When at customer site, identify other business opportunities outside current scope of work and refer them to the sales team
• Maintain permanent relation with planner/coordinator for smooth execution of interventions
• Escalate to FS technical expert in the countries as needed when unable to solve a technical issue
• Perform other duties as assigned
• Can investigate remotely the origin of the breakdown and submit fixes (e.g., in a service bureau)

Main interactions: Customers, coordinators, Operations Leader, Inside Services Sales, Technical Support

Key Success Factors

Regular training to develop competency

Knowledge of overall Schneider Electric offer and serviceable assets to identify cross-BU opportunities

Appropriate tools to be efficient

Skills Required (can be adapted per technologies used in SE Business Units):

• High level of technical knowledge of electronic/electrical component theory. Knowledge of HVAC systems and applicable application software knowledge is preferred
• Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members
• Must operate within division policy guidelines using independent judgment in achieving assigned objectives
• Must comply with all safety policies, practices and procedures
• Participate in proactive team efforts to achieve departmental and company goals
• Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations
• Ability to write reports and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers
• Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc
• Must be able to stand, walk, and sit for extended periods of time. Must be able to lift and carry heavy objects up to 50 pounds
• Must be able to communicate (speak, hear and write) effectively to various intellectual levels

Familiarization in preparing MOPs is a plus and candidate must adhere to the strict guidelines of approved Methods of Procedures (MOPs).

• Verifiable hands-on technical work experience required
• Certification needed according to Business and Country where operating
• Relevant experience with critical systems infrastructure equipment (e.g., electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems)
• Possess a valid driver’s license

Education and Experience:

Bachelor’s degree in electronics/electrical/mechanical with at least 4-5 years of equivalent experience in a related field, or equivalent combinations of education and experience

• Mid-Senior level

• Full-time

• Manufacturing, Customer Service, and Engineering
• Industries
• Automation Machinery Manufacturing