CX Product Manager
2 days ago
Overview GCash National Capital Region, Philippines Join to apply for the CX Product Manager role at GCash . Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation Responsibilities Defining and executing the product roadmap for customer support channels. Identify opportunities for channel optimization and automation to reduce manual processing and improve efficiency. Developing business cases and cost-benefit analyses for proposed support initiatives. Collaborating with the delivery team to implement new capabilities and improve existing ones. Conducting research and gathering customer feedback to inform product development and enhancements. Monitoring and analyzing key performance indicators (KPIs) to assess the effectiveness of support channels and identify areas for improvement. We’re Looking For Degree in Operations, Analytics, Marketing, Statistics, Economics, or a related field In-depth knowledge of Customer Experience (CX) In-depth knowledge of insights (Insighting) Proficiency in CX Research Communication proficiency, strong leadership skills, analytical thinking skills, and problem-solving skills What We Offer Opportunity for career growth and development in the #1 FinTech company in the country. Working with a dynamic and highly collaborative team who want to change the game. A company that values their people with highly competitive and flexible compensation and benefits package. Seniority level Associate Employment type Full-time Job function Product Management and Marketing Referrals increase your chances of interviewing at GCash. #J-18808-Ljbffr
-
, Davao del Sur, Philippines Awesome CX by Transcom Full timeOverview Product Data Coordinator for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be aProduct Data Coordinator for our Awesome CX by Transcom Davao site. This role is pivotal in ensuring the accuracy and integrity of content data to deliver a high-quality shopping experience...
-
, Davao del Sur, Philippines Awesome CX Full timeAccounting Associate for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Accounting Associate for our Awesome CX by Transcom Davao site. This role focuses to support the finance team in managing accounts payable (AP), accounts receivable (AR), and general ledger (GL) tasks....
-
CX Partner
6 hours ago
, Metro Manila, Philippines Domain Full timeCX Partner role at Domain (part of CoStar Group). This job description includes responsibilities, qualifications, and benefits for the role. The Role: Ensure CX Partners deliver exceptional customer experiences to Campaigntrack clients by providing timely, accurate, and professional support. Serve as the first point of contact for client requests,...
-
Video Editor for Awesome CX by Transcom
3 weeks ago
, Davao del Sur, Philippines Awesome CX by Transcom Full timeOverview Video Editor for Awesome CX by Transcom - Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Video Editor for our Awesome CX by Transcom Davao site. This role is responsible for processing raw video files into formatted content and handling all technical aspects of the process. Also, identifying...
-
Gifting Associate in Awesome CX by Transcom
3 weeks ago
, Davao del Sur, Philippines Awesome CX by Transcom Full timeAwesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be aGifting Associate for our Awesome CX by Transcom Davaosite. This role involves supporting our B2B team by managing and processing large gifting orders, formatting spreadsheets, and uploading them into our backend system. Join our Awesome CX by Transcom Family as...
-
, Davao del Sur, Philippines Awesome CX by Transcom Full timeOverview Awesome CX by Transcom is looking for talented individuals to join our team. Be a Project Management Coordinator for our Awesome CX by Transcom Davaosite. This role will focus on coordinating project setups, managing documentation, issuing POs, tracking milestones, and supporting daily administrative tasks. Responsibilities Validating site...
-
Communications Manager
1 week ago
Eastwood, Metro Manila, Philippines Probe CX Full time ₱1,200,000 - ₱2,400,000 per year● Bring our brand voice to life during a time of major transformation● Deliver internal and external communications that drive engagement● Manila-based role in a fast-paced, high-impact marketing and communications team● Lead strategic communications at Probe CX and help shape how we connect, engage and gr...
-
Team Leader for Awesome CX by Transcom
3 weeks ago
, Davao del Sur, Philippines Awesome CX by Transcom Full timeTeam Leader for Awesome CX by Transcom - Davao Awesome CX by Transcom is looking for talented individuals like you to join our Awesome team! Be aTeam Leader for our Awesome CX by Transcom Davao site. This role will focus on managing and leading a team to ensure the delivery of a superior customer experience while achieving client targets and service level...
-
, Davao del Sur, Philippines Awesome CX by Transcom Full timeBack Office Representative for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be aBack Office Representative for our Awesome CX by Transcom Davao site. This role is not directly customer-facing but supports customer experience through tasks like content moderation, data entry,...
-
Product Technical Support II
3 weeks ago
, Davao del Sur, Philippines Awesome CX by Transcom Full timeOverview Awesome CX by Transcom is hiring a highly detail-oriented and organized Product Technical Support II to join our Production team. This role is responsible for monitoring and identifying negative reviews on the Amazon platform, proactively contacting customers, and assisting them in resolving issues encountered during product use. Responsibilities ...
