CX Partner
3 weeks ago
CX Partner role at Domain (part of CoStar Group). This job description includes responsibilities, qualifications, and benefits for the role. The Role: Ensure CX Partners deliver exceptional customer experiences to Campaigntrack clients by providing timely, accurate, and professional support. Serve as the first point of contact for client requests, coordinating with internal teams and external partners to resolve issues and meet client needs through direct daily interaction. What You’ll Be Doing: Promptly and professionally manage all incoming calls and tickets via 3CX and Freshdesk, ensuring timely and courteous resolution of client issues. Collaborate closely with internal teams—including Creatives, Service Activations, Product, Tech, and Media—to efficiently resolve issues related to artwork, system functionality, templates, and reporting. Oversee system-related requests such as image uploads, price list updates, and CRM integrations, ensuring accuracy and timely completion. Conduct thorough investigations and accurately process billing, invoicing, and campaign fee credit requests to maintain financial integrity. Provide responsive publication support for designated clients (primarily in NZ), coordinating with Media teams to address enquiries and support campaign execution. About You: Bachelor's Degree or equivalent At least 1-2 years’ experience in customer service or related roles Able to work under tight deadlines and pressure Software knowledge (Freshdesk, 3CX) is an advantage but not required We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include: Hybrid work setup – remote or office Discounts through Perkbox for healthcare, entertainment, food, utilities, and more Access to LinkedIn Learning for upskilling and personal growth Mental health support through our Employee Assistance Program Opportunities to learn, grow, and advance What’s next? One of our talent partners will review your application and contact you if there’s a good match, so apply now. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing. Seniority level Entry level Employment type Full-time Job function Customer Service We’re looking to build an inclusive, diverse, and supportive workplace. If you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to apply. #J-18808-Ljbffr
-
Partner Success Manager, CX
3 days ago
Manila, Philippines NICE Systems Full timeThe Partner Success Manager (PSM) The Partner Success Manager (PSM) at NICE is a strategic role focused on fostering long‑term, impactful relationships with key Resell partners. This position blends account management, project oversight, and technical expertise to ensure partners derive maximum value from NICE’s solutions. Key Responsibilities Partner...
-
Data Architect for Awesome CX by Transcom
2 weeks ago
, Davao del Sur, Philippines Awesome CX Full timeData Architect for Awesome CX by Transcom - Davao 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Awesome CX Corporate Recruitment Supervisor I Talent Acquisition Data Architect for Awesome CX by Transcom We are looking for talented individuals like you to join our...
-
Data Architect for Awesome CX by Transcom
2 weeks ago
, Davao del Sur, Philippines Awesome CX Full timeData Architect for Awesome CX by Transcom We are looking for talented individuals like you to join our team! Be a Data Architect for our Davao site. This role will focus on playing a senior technical role on the Data & Analytics team, responsible for designing and maintaining the enterprise data architecture Power BI Environment. Also, ensuring the...
-
, Davao del Sur, Philippines Awesome CX by Transcom Full timeOverview Product Data Coordinator for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be aProduct Data Coordinator for our Awesome CX by Transcom Davao site. This role is pivotal in ensuring the accuracy and integrity of content data to deliver a high-quality shopping experience on...
-
Partner Success Manager, CX
2 weeks ago
Manila, National Capital Region, Philippines NICE Systems Full time ₱1,500,000 - ₱2,500,000 per yearSo, what's the role all about?The Partner Success Manager (PSM) at NICE is a strategic role focused on fostering long-term, impactful relationships with key Resell partners. This position blends account management, project oversight, and technical expertise to ensure partners derive maximum value from NICE's solutions.How will you make an impact?Partner...
-
Senior Accountant for Awesome CX by Transcom
7 days ago
, Davao del Sur, Philippines Awesome CX by Transcom Full timeOverview Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Senior Accountant for our Awesome CX by Transcom Davaosite. This role will focus on the day-to-day management of general accounting operations, including reconciling account balances and bank statements, maintaining the general ledger, and preparing...
-
Partner Success Manager, CX
2 weeks ago
Manila, National Capital Region, Philippines NICE Full time ₱1,200,000 - ₱2,400,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Partner Success Manager (PSM) at...
-
Partner Success Manager, CX
2 weeks ago
Manila, National Capital Region, Philippines NICE Actimize Full time $104,000 - $130,878 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Partner Success Manager (PSM) at...
-
, Metro Manila, Philippines Fusion CX Belize Full timeOverview Ready to lead client relationships that truly make an impact? At Fusion CX, we build partnerships that drive results and lasting trust. This hybrid role is based in Manila or Cebu and reports to the VP of Client Success. The Client Success Manager will oversee one of our key Healthcare accounts, ensuring client satisfaction, growth, and operational...
-
, Metro Manila, Philippines Fusion CX Belize Full timeOverview Client Success Manager – Healthcare Account – Manila, Philippines. Fusion CX Belize is hiring a Client Success Manager to oversee one of our key Healthcare accounts, ensuring satisfaction, growth, and operational excellence. This hybrid role is based in Manila or Cebu and reports directly to the VP of Client Success. The Client Success Manager...
