CX Partner

4 hours ago

Metro Manila Philippines Domain Full time

CX Partner role at Domain (part of CoStar Group). This job description includes responsibilities, qualifications, and benefits for the role. The Role: Ensure CX Partners deliver exceptional customer experiences to Campaigntrack clients by providing timely, accurate, and professional support. Serve as the first point of contact for client requests, coordinating with internal teams and external partners to resolve issues and meet client needs through direct daily interaction. What You’ll Be Doing: Promptly and professionally manage all incoming calls and tickets via 3CX and Freshdesk, ensuring timely and courteous resolution of client issues. Collaborate closely with internal teams—including Creatives, Service Activations, Product, Tech, and Media—to efficiently resolve issues related to artwork, system functionality, templates, and reporting. Oversee system-related requests such as image uploads, price list updates, and CRM integrations, ensuring accuracy and timely completion. Conduct thorough investigations and accurately process billing, invoicing, and campaign fee credit requests to maintain financial integrity. Provide responsive publication support for designated clients (primarily in NZ), coordinating with Media teams to address enquiries and support campaign execution. About You: Bachelor's Degree or equivalent At least 1-2 years’ experience in customer service or related roles Able to work under tight deadlines and pressure Software knowledge (Freshdesk, 3CX) is an advantage but not required We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include: Hybrid work setup – remote or office Discounts through Perkbox for healthcare, entertainment, food, utilities, and more Access to LinkedIn Learning for upskilling and personal growth Mental health support through our Employee Assistance Program Opportunities to learn, grow, and advance What’s next? One of our talent partners will review your application and contact you if there’s a good match, so apply now. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing. Seniority level Entry level Employment type Full-time Job function Customer Service We’re looking to build an inclusive, diverse, and supportive workplace. If you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to apply. #J-18808-Ljbffr

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