Associate Customer Success Director

3 days ago

Philippines Fadv Full time
Associate Customer Success Director serves as the secondary level of client engagement escalations. They support the client managers in reinforcing relationships with clients. They act as subject matter experts in service delivery interactions with the clients. They help resolve client’s service delivery issues and streamline client’s PES screening process. They also ensures that client needs are met in a way that both improves customer satisfaction and increase profitability for the company.
What’s in it for you?
Join a Global Leader
Become part of a dynamic, international culture at one of the world’s top background screening companies—where innovation and integrity drive everything we do.
Lead with Impact
Take charge of a high-performing regional team of customer success professionals, known for their excellence and competitive edge.
Work-Life Harmony
Experience true flexibility with our remote-first approach, designed to support seamless work-life integration without compromising productivity or connection.
Responsibilities:
  • Engages primarily on Client Management deliverables upon account onboarding.
  • Build and maintain relationship with clients.
  • Second level POC for escalation.
  • Process auditor to the:
  • High level update to client on process initiatives/SLA Management provided by Client Managers
  • High level action planning with client feedback
  • Resolves customer service issues, streamline business operations and provide support and product training
  • Works with client to resolve complex delivery issues and co-ordinate strategic communication with them
  • Manages the Client Manager forecasts of incoming workload
  • Co-facilitates Monthly/Quarterly contractual meets with clients to discuss performance results

Qualifications:
  • Candidate must possess a Bachelor's Degree or higher, any field.
  • Minimum of 4 years client management experiencehandling B2B clients
  • Managing a regional team is a plus
  • Relationship & resource management skills
  • Strong analytical skills (adept in data mining, analysis and presentation)
  • Good business acumen on company’s operations & services
  • Must have a good planning & organizational skills
  • With exemplary communication skills (verbal & written), negotiation/influencing skills
  • Able to build strong relationships at all levels of the organization
  • Must have strong problem-solving and follow-through skills and be able to work independently, interact with various levels of management
  • Proficient in MS office
  • Fluency in Cantonese is a plus
  • Day shift and remote work arrangement

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

#J-18808-Ljbffr

  • Customer Success Associate

    3 days ago

    , Metro Manila, Philippines Iron Mountain Full time

    Overview Iron Mountain is seeking a Customer Success Associate to join our Digital Customer Success team. The CSA is a customer-centric position responsible for helping deliver high-quality customer service and success management through a round-robin assignment model. This position ensures each customer receives timely and personalized support, contributing...

  • Sales Director and Assistant Sales Director

    3 days ago

    , , Philippines SM Development Corporation (SMDC) Full time

    Overview This is a full-time on-site role located in Pasay for a Sales Director and Assistant Sales Director. The role involves overseeing sales operations, managing and developing the sales team, ensuring excellent customer service, and driving business growth. This role focuses on implementing sales strategies within their designated area and ensuring that...

  • Sap Scm Associate Director

    1 day ago

    , Metro Manila, Philippines Buscojobs Full time

    Cf2045-country Controllership Associate Director Mandaluyong, National Capital Region EPS Staffing Posted today Job Viewed Tap Again To Close Job Description Qualifications Graduate of BS Accountancy Must be a Certified Public Accountant Must have at least 10 years of experience in finance, accounting, and controllership Excellent communication skills (Oral...

  • Customer Success

    3 days ago

    , , Philippines Abby Care Full time

    Customer Success - Family Empowerment Associate About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ...

  • Associate Customer Success Manager, Scale

    4 days ago

    , , Philippines Workato Inc Full time

    Associate Customer Success Manager, Scale (APJ) About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows...

  • Marketing Director

    4 days ago

    , Metro Manila, Philippines Michael Page Full time

    Join to apply for the Marketing Director role at Michael Page Join to apply for the Marketing Director role at Michael Page Get AI-powered advice on this job and more exclusive features. Global FMCG company with an extensive APAC presence Progression locally & internationally Global FMCG company with an extensive APAC presence Progression locally &...

  • Senior Associate

    3 days ago

    , , Philippines Hammerjack Pty Ltd Full time

    About Us HC Global Fund Services, LLC (HC Global) is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry. Job Description As Senior Associate, you will be responsible for duties and responsibilities that are normally associated with your position, including the activities enumerated...

  • Director of Sales

    1 week ago

    Philippines Dusit Thani Mactan Cebu Full time

    Overview Join to apply for the Director of Sales role at Dusit Thani Mactan Cebu . 2 days ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Primary Responsibilities Assists Director of Sales and Marketing to establish sales plan and budget to reflect the company's and the hotel's goals and objectives. ...

  • Director of Sales

    6 days ago

    , , Philippines Dusit Thani Mactan Cebu Full time

    Overview Join to apply for the Director of Sales role at Dusit Thani Mactan Cebu . 2 days ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Primary Responsibilities Assists Director of Sales and Marketing to establish sales plan and budget to reflect the company’s and the hotel’s goals and...

  • Director of Sales

    1 week ago

    Philippines Dusit Hotels and Resorts in Davao Full time

    Overview Senior Sales & Marketing role supporting the Director of Sales & Marketing with establishing sales plans, budgets and a comprehensive hotel sales and marketing strategy. Focused on leadership, client relationships, market analysis, and achieving revenue goals in alignment with company objectives. Primary Responsibilities Assists Director of Sales...