Associate Process Excellence Lead

3 weeks ago

Philippines Lemongrass Consulting Full time
Job Details: Associate Process Excellence Lead

Full details of the job.

Vacancy Name: Associate Process Excellence Lead

Vacancy No: VN1090

Business Unit: Corporate

Job Location: Philippines

Employment Type: Full Time

Job Details and Responsibilities

Overview: Lemongrass Consulting is seeking a meticulous and proactive Process Excellence Specialist to join our dynamic team. As a key member of the Process Excellence team, you will be responsible for the generation, maintenance, development, and governance of all operational processes, including Incident, Service Request, Problem, Change, and Configuration Management Database (CMDB) processes.

You will also be responsible for aligning and consolidating ITIL standards, DevOps best practices, and the extensive use of Generative AI. You will engage with business representatives across the organization to ensure processes are efficient, effective, and aligned with business goals.

Key Responsibilities
  1. Process Generation and Maintenance: Develop and document new operational processes, maintain existing ones, and update documentation regularly. Find creative ways to embed Generative AI in process creation and upkeep.
  2. Process Development: Identify opportunities for improvement, collaborate with teams to implement enhancements, and ensure thorough testing before deployment.
  3. Process Governance: Establish governance frameworks, monitor compliance and performance, and conduct audits for continuous improvement.
  4. Engagement with Business Representatives: Act as liaison, facilitate workshops, and foster strong stakeholder relationships.
  5. Incident, Service Request, Problem, Change, and CMDB Management: Oversee lifecycle processes, ensure integration and efficiency, and support operational teams.
Qualifications
  • Minimum of 3 years experience in process management or similar.
  • Strong understanding of ITIL principles and practices.
  • Experience in developing and governing operational processes.
  • Excellent communication skills.
  • Experience with ServiceNow, Jira, Confluence, and Generative AI is a plus.
  • Teamwork, analytical, and problem-solving skills.
  • Proficiency in process management tools.
Preferred Qualifications
  • ITIL Foundation certification.
  • Experience with ITSM tools like ServiceNow.
  • Knowledge of Lean Six Sigma methodologies.

Lemongrass Consulting is an Equal Opportunity Employer. We do not discriminate based on race, religion, gender, or other protected characteristics.

About Lemongrass

Lemongrass is a software-enabled services provider focused on delivering automated Managed Services to enterprise clients across the globe, partnering with AWS, SAP, Microsoft, and other leaders.

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