Appointment Setter

Admin Support/Customer Success/Escalations Specialist

Posted 377 days ago

Job Description

Permanent

This is a remote position.

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Key Responsibilities:

• Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions.
• Conduct service recovery callouts to address and resolve student concerns promptly and effectively.
• Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students.
• Maintain meticulous records of all escalations and resolutions for future reference and improvement.
• Collaborate closely with the operations team to streamline processes and improve service delivery.
• Monitor and manage the accuracy of processing cancellation refunds and certificate releasing.
• Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

This is a remote position.

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Key Responsibilities:

• Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions.
• Conduct service recovery callouts to address and resolve student concerns promptly and effectively.
• Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students.
• Maintain meticulous records of all escalations and resolutions for future reference and improvement.
• Collaborate closely with the operations team to streamline processes and improve service delivery.
• Monitor and manage the accuracy of processing cancellation refunds and certificate releasing.
• Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

Key Performance Indicators (KPIs):

• Count of Positive Reviews: Measure the number of positive feedback received from students and RTOs.
• Accuracy on Processing Cancellation Refunds: Track the precision and timeliness of cancellation refund processing.
• Certificate Releasing: Ensure certificates are released accurately and within agreed timelines.

Qualifications and Skills:

• Proven experience in a client-facing role, ideally in customer support or client success.
• High attention to detail with a focus on accuracy and quality of work.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Strong interpersonal and communication skills, both written and verbal.
• Problem-solving mindset with the ability to think strategically and execute tactically.
• Capacity to work collaboratively in a team environment and independently when necessary.
• Track record of meeting and exceeding performance metrics and targets.

Benefits WORK FROM HOME "FOREVER" + AU MORNING SHIFT

• Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt)
• Long term projects in a growing industry where you will make a significant impact on on someone's career.
• Great exchange rates You get to keep what you make. No hefty paypal/upwork fees.
• Health Insurance (after 1 year)
• Fun and encouraging culture
• All expenses paid INTERNATIONAL TRAVEL incentive

This advertiser has chosen not to accept applicants from your region.

1

Taguig, National Capital Region Ingram Micro

Posted today

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**Description**

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary:

• Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
• Provides support to a team of sales (inside/outside) representatives.
• Works with sales management, sales reps and customer service to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Responsible for monitoring overall account activity for assigned group.
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
• May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).
• Takes orders on self-qualified leads when appropriate.
• Prepares product/license quotes as needed for pre-sales customers.

What you bring to the role:

• Seasoned individual contributor.
• Works under limited supervision for routine situations.
• Provides assistance and training to lower-level employees.
• Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods.
• Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level.
• Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Generally works independently within established procedures associated with the specific job function.
• Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments.
• May be an informal team leader.
• Two-year college degree or equivalent experience and minimum 3-year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

This advertiser has chosen not to accept applicants from your region.

2

Taguig, National Capital Region Ingram Micro

Posted today

Job Viewed

Tap Again To Close

**Description**

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary:

• Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
• Provides support to a team of sales (inside/outside) representatives.
• Works with sales management, sales reps and customer service to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Responsible for monitoring overall account activity for assigned group.
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
• May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).
• Takes orders on self-qualified leads when appropriate.
• Prepares product/license quotes as needed for pre-sales customers.

What you bring to the role:

• Seasoned individual contributor.
• Works under limited supervision for routine situations.
• Provides assistance and training to lower-level employees.
• Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods.
• Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level.
• Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Generally works independently within established procedures associated with the specific job function.
• Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments.
• May be an informal team leader.
• Two-year college degree or equivalent experience and minimum 3-year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

This advertiser has chosen not to accept applicants from your region.

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