Accounting Team Lead

Overview

Join to apply for the Accounting Team Lead (SG) role at OSOME .

We’re Osome — an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what’s important to them. We’ve developed a solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real time. We’re experiencing tremendous growth in both clients and team members, with over 500 people in our global offices. We’re looking for bright minds who’d love to change the world by solving complex problems.

Responsibilities

• Ensure all team members meet KPIs, statutory/client deadlines, and follow internal SOPs.
• Provide adequate support to the team for all accounting requirements.
• Train and mentor team members to enhance both technical and people management skills.
• Ensure clients receive timely and accurate accounting information and support.
• Act as the first point of contact for client complaints and resolve issues promptly.
• Monitor client satisfaction and implement improvements to maintain high service standards.
• Identify inefficiencies in accounting processes and propose workflow improvements.
• Stay updated with industry trends and changes in accounting regulations to ensure compliance.

Day-to-Day Duties

• Supervise and guide the accounting team to deliver work in line with company quality standards.
• Conduct regular performance evaluations and provide constructive feedback for professional growth.
• Collaborate with the Accounting Manager and Assistant Managers to design and implement training programs aligned with team and industry needs.
• Understand client needs and streamline workflows to deliver more client-centric service.
• Serve as the first tier in resolving accounting-related issues with clients.
• Ensure the team continuously develops both technical expertise and soft skills for career progression.

Who You Are (Qualifications)

• Degree/diploma in accountancy (ACCA/ISCA certificate a plus).
• 3–6 years of experience in an outsourcing firm; 1–2 years of people management experience is a plus.
• Proficiency with Excel or Google Sheets.
• A team player with excellent interpersonal and communication skills (verbal and written).
• Strong drive to excel professionally and to guide and motivate others.
• Ability to manage own workload independently, work under pressure, and juggle multiple tasks.
• Experience with Xero is an added advantage.

Our Benefits

• Competitive salary
• Multi-cultural environment to enhance your global perspective
• Learning opportunities and mentorship, including a yearly continuous professional development budget
• Flexible working arrangement; Hybrid working arrangement

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other legally protected characteristics. If you have accessibility requirements, please let us know so we can support you.

We believe entrepreneurs are society’s problem solvers. OSOME aims to help entrepreneurs focus on driving their business forward by handling routine tasks.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Accounting/Auditing and Finance
• Industries: Accounting

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