Customer Success Manager

Overview

Magic Taguig, National Capital Region, Philippines

About Magic

Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.

Application Deadline: 30 September 2025

Department: Customer Success

Location: Philippines

Compensation: ₱60,000 - ₱80,000 / month

Description

As our Customer Success Manager, you\'ll be at the forefront of customer interactions, ensuring our clients receive maximum value from our services. You\'ll navigate the exciting world of virtual assistance, helping businesses optimize their operations and achieve their goals. With your problem-solving skills and data-driven approach, you\'ll transform client challenges into success stories and drive business growth through exceptional customer experiences.

Responsibilities

• Customer Relationship Management — Develop and maintain strong relationships with clients and assistants; ensure client satisfaction and success with our products and services; build trust through regular communication and proactive support
• Account Management — Review customer accounts, performance metrics, and goals to identify growth opportunities; address and resolve customer issues promptly and effectively; coordinate with support teams to deliver comprehensive solutions
• Onboarding & Client Success — Facilitate the onboarding process for new customers, providing comprehensive support; ensure smooth transitions and effective use of Magic\'s services; establish clear expectations and success metrics with clients
• Customer Advocacy & Retention — Act as the voice of the customer internally, advocating for their needs; work proactively to ensure customer retention and minimize churn; identify expansion opportunities and showcase the value of Magic services
• Feedback & Continuous Improvement — Gather customer feedback and collaborate with product and development teams; analyze customer data to provide insights and recommendations; prepare regular reports on customer health and engagement metrics

Measuring Success

• Client Retention Rate — Maintaining and improving client continuity and satisfaction
• Net Revenue Retention (NRR) — Growing revenue from existing accounts through upsells and expansions
• Customer Satisfaction Scores (CSAT/NPS) — Achieving and maintaining positive client feedback

Required Experience

• Proven experience in account management, relationship management, or customer success in the B2B realm; solid business acumen and understanding of the B2B sales cycle
• Adept at fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors
• Experience engaging with top-tier clients (C+-level) with executive-level communication
• Proficiency in CRM software (e.g., HubSpot) to manage customer relationships and drive progress
• Strong interpersonal and communication skills that build trust and create exceptional client experiences
• A self-motivated, results-driven attitude towards customer success
• Bachelor\'s Degree in any field

Your superpowers

• Enthusiastic learner, eager to be trained and mentored
• Exceptional communication skills that captivate stakeholders
• Strong analytical abilities to understand client needs and track progress
• Collaborative with cross-functional teams to achieve great outcomes
• Impeccable organizational skills and attention to detail
• Flexible and adaptable to align with client needs

You should apply if…

• Passionate about cultivating lasting client relationships in the B2B sector
• Strategic thinker with aptitude for identifying new avenues for service expansion
• Thrives in dynamic environments and adapts to changing client needs
• Strong remote collaboration skills using modern tools
• Builds and maintains networks within B2B industries to create opportunities

Why Magic?

• Founded in San Francisco in 2015, a global company with 200+ employees
• Venture-backed and growing in the AI-powered executive assistant space
• Opportunity to work directly with founders and key decision-makers
• Fully remote work with flexible hours
• Competitive salary and benefits package

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: Software Development

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