Services Coordinator

What will you do?

What will you do? (Responsibilities based on the original description)

• Review Customer’s Purchase Order and validate the following information
  • Installed Products are eligible for services and correct
  • Bill to Accounts and Installed at accounts are correct and active and payment condition (monthly, quarterly)
  • PO validation process is followed. (Pricing on Customer’s Purchase Order match Customer’s Pricelist or Service Quote, QLK approved with right approvers, PO booking checklist is completed, credit and risk review)

• Book and set billing plan
  • Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP)
  • Enter and book Managed Services, Secure Power as-a-Service and Digital Contracts (EcoStruxure Asset Advisor) contracts
  • Enter and book Recurring contracts and EcoStruxure Service Plans for Power Services
  • Ensure all contract information are transferred to BFS
  • Ensure the right gross margin is captured in ERP as per QLK
  • Set appropriate billing plan in the ERP to ensure proper invoice generation
  • In case of request for cancellation: inform Service Execution team and Terminate Service Orders and Contracts
  • Issue a credit request if needed
  • Set up the run book and other associated documents to help execute a Secure Power-as-a-Service

• Post Booking Executions
  • Apply Service Entitlements and PM Plans to the proper Service Contracts
  • Create Service Work Orders associated to Service Orders with a good understanding of Scope of Work
  • Provide booking confirmation to the customer (flow business) or SE project Engineers (complex contracts/modernization)
  • Manages contract coming into force (means of payment, bonds, insurances...)
  • Support the Customer Success Manager for administrative activities
  • For flow business:
    • Requisition of services procurement (3rdparty subcontractors)
    • Notify appropriate parties (customers / SE stakeholders) of product shipping, site intervention dates, and any risks (safety or other)
  • Manage order and coordinating with the planner, spare parts team, shipping team, sales, courier, and customers to ensure service is performed on time and no products are damaged.
  • Assist project execution team on contract administration obligations for delay notices pricing and claims management, subcontract administration, record keeping
  • Cancel New/Unscheduled Work orders if Service Orders or Contracts are cancelled
  • Continue to manage the backlog and provide funnel transparency to a Service organization
  • Manages invoicing and payment in close collaboration (credit management, tax department...)
  • Management of customer-specific requests for invoicing and liaise with relevant teams for execution
  • Review Customer’s Purchase Order and validate the following information
  • Coordination of customer reports

Who will be successful?

The ideal candidate will have the following skills and experience:

• Excellent customer service skills with the ability to resolve customer issues and be the main point of contact
• Demonstrated experience in a Service Planning/Coordination role along with ability to pick up technical information quickly
• Collaborative mindset
• Excellent planning, organizational, reporting skills
• Excellent verbal and written communication and ability to work as part of a team
• Excellent computer skills with experience in the use of the Microsoft suite, CRM and ERP
• Employs a customer-centric approach
• Knowledge of the IT industry, Data centers, electrical distribution and/or cooling systems would be an advantage
• Willing to work on midshift. Weekday off schedule.

What’s in it for me?

· Global family leave

· Comprehensive medical coverage for employee and dependents

· Worldwide Employee Stock Ownership

· Flexible work arrangement

On-site gym

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€36bn global revenue

150 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

What will you do?

• Review Customer’s Purchase Order and validate the following information
  • Installed Products are eligible for services and correct
  • Bill to Accounts and Installed at accounts are correct and active and payment condition (monthly, quarterly)
  • PO validation process is followed. (Pricing on Customer’s Purchase Order match Customer’s Pricelist or Service Quote, QLK approved with right approvers, PO booking checklist is completed, credit and risk review)

• Book and set billing plan
  • Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP)
  • Enter and book Managed Services, Secure Power as-a-Service and Digital Contracts (EcoStruxure Asset Advisor) contracts
  • Enter and book Recurring contracts and EcoStruxure Service Plans for Power Services
  • Ensure all contract information are transferred to BFS
  • Ensure the right gross margin is captured in ERP as per QLK
  • Set appropriate billing plan in the ERP to ensure proper invoice generation
  • In case of request for cancellation: inform Service Execution team and Terminate Service Orders and Contracts
  • Issue a credit request if needed
  • Set up the run book and other associated documents to help execute a Secure Power-as-a-Service

• Post Booking Executions
  • Apply Service Entitlements and PM Plans to the proper Service Contracts
  • Create Service Work Orders associated to Service Orders with a good understanding of Scope of Work
  • Provide booking confirmation to the customer (flow business) or SE project Engineers (complex contracts/modernization)
  • Manages contract coming into force (means of payment, bonds, insurances...)
  • Support the Customer Success Manager for administrative activities
  • For flow business:
    • Requisition of services procurement (3rdparty subcontractors)
    • Notify appropriate parties (customers / SE stakeholders) of product shipping, site intervention dates, and any risks (safety or other )
  • Manage order and coordinating with the planner, spare parts team, shipping team, sales, courier, and customers to ensure service is performed on time and no products are damaged.
  • Assist project execution team on contract administration obligations for delay notices pricing and claims management, subcontract administration, record keeping
  • Cancel New/Unscheduled Work orders if Service Orders or Contracts are cancelled
  • Continue to manage the backlog and provide funnel transparency to a Service organization
  • Manages invoicing and payment in close collaboration (credit management, tax department...)
  • Management of customer-specific requests for invoicing and liaise with relevant teams for execution
  • Review Customer’s Purchase Order and validate the following information
  • Coordination of customer reports

Expiry