Support Analyst

2 weeks ago


Sorsogon City, Philippines Harris Computer Full time

What you’ll do:

  • Resolve customer support tickets and ensure timely updates.

  • Troubleshoot technical issues (SQL, Linux, networking, VPNs).

  • Collaborate with utility clients to deliver the best outcomes.

  • Provide after-hours/holiday support when required.

What we’re looking for:
  • 4+ years’ experience in SQL, production environments, and client support.

  • Linux OS support and network administration knowledge.

  • Familiarity with relational databases (Oracle/PostgreSQL).

  • Strong communication and problem-solving skills.

Nice to have:
  • Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.

  • Utility industry or Smart Grid exposure.

  • ITIL/ITSM background.

Perks & Benefits:
  • Fully remote work

  • Health & life insurance, lifestyle rewards program, gratuity, and more.

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