Client Success Tools Administrator

Gainsight Administration or similar tool (i.e. ChurnZero, Totango, Custify, Planhat, Vitally, HubSpot, etc.) : Serve as the primary system administrator for the Gainsight platform. Handle all aspects of configuration, including creating and managing rules, playbooks, surveys, journey orchestrator, reports, and dashboards. System Optimization: Proactively identify opportunities to improve and enhance the Gainsight environment. Implement and test new features and functionalities to support the evolving needs of the Client Success team. Data Management & Integrity: Manage the integration of Gainsight with our Microsoft Dynamics 365 CE and other data sources. Ensure data accuracy, build and maintain data models, and troubleshoot any data-related issues to maintain a single source of truth. Take ownership of our Power BI reports. User Support & Enablement: Provide training and ongoing support to the Client Success team to ensure they are effectively utilizing the platform. Develop documentation, training materials, and best practice guides for end‑users. Reporting & Analytics: Develop and maintain reports and dashboards to track key customer health metrics and team performance. Translate business requirements into technical specifications and deliver actionable insights to leadership. Strategic Collaboration: Partner with cross‑functional teams, including Client Success, Sales, Support, Implementation, and Development, to understand their needs and translate them into effective solutions within Gainsight. As a part of Tyler’s corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector. Client Success Tools Administrator Gainsight Administration or similar tool (i.e. ChurnZero, Totango, Custify, Planhat, Vitally, HubSpot, etc.) : Serve as the primary system administrator for the Gainsight platform. Handle all aspects of configuration, including creating and managing rules, playbooks, surveys, journey orchestrator, reports, and dashboards. System Optimization: Proactively identify opportunities to improve and enhance the Gainsight environment. Implement and test new features and functionalities to support the evolving needs of the Client Success team. Data Management & Integrity: Manage the integration of Gainsight with our Microsoft Dynamics 365 CE and other data sources. Ensure data accuracy, build and maintain data models, and troubleshoot any data-related issues to maintain a single source of truth. Take ownership of our Power BI reports. User Support & Enablement: Provide training and ongoing support to the Client Success team to ensure they are effectively utilizing the platform. Develop documentation, training materials, and best practice guides for end‑users. Reporting & Analytics: Develop and maintain reports and dashboards to track key customer health metrics and team performance. Translate business requirements into technical specifications and deliver actionable insights to leadership. Strategic Collaboration: Partner with cross‑functional teams, including Client Success, Sales, Support, Implementation, and Development, to understand their needs and translate them into effective solutions within Gainsight. As a part of Tyler’s corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector. Location Manila, Philippines Travel 0‑5% Qualifications Required Experience: 2+ years of hands‑on experience as a Gainsight Administrator (NXT) or similar tool (i.e. ChurnZero, Totango, Custify, Planhat, Vitally, HubSpot, etc.). Certification: Gainsight NXT Administrator (Level 3) certification is a major plus. CRM Knowledge: Deep understanding of CRM platforms, particularly Microsoft Dynamics, and how they integrate with Gainsight. Technical Skills: Strong understanding of data management principles, data structures, and business intelligence concepts. Ability to build complex rules, Power BI reports, and Azure Data Lake Models. Problem‑Solving: Excellent analytical and problem‑solving skills with the ability to troubleshoot complex technical issues. Communication: Strong communication and interpersonal skills, with the ability to train and support non‑technical users. Education: Bachelor's degree in Business Administration, Information Systems, or a related field, or equivalent practical experience. Apply Online Requisition Number:2025‑7490 #LI-Onsite #LI-SB1 Tyler Technologies is proud to be an equal opportunity employer. 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