Business Resiliency/Crisis Manager

2 weeks ago

Cebu City, Philippines Asurion Full time

We would love for you to explore other opportunities within Asurion. Overview The Crisis Manager is responsible for developing, implementing, and leading crisis response strategies across the Asurion APAC and Japan regions. This role ensures the region and organization is prepared for and can effectively respond to international emergencies, including geopolitical conflicts, natural disasters, pandemics, cyber incidents, and supply chain disruptions. The ideal candidate will have a strong background in risk management, international relations, and emergency response, with the ability to operate under pressure in complex, high-stakes environments. As a member of the Global Security & Risk team, the Crisis Manager will work with regional country leaders, crisis management teams and support functions to ensure proper planning and execution prior to, during and after an incident and/or crisis. The Crisis Manager will work with and interact with the Global Business Resiliency team and Security Operation Centers to allow for a consistency approach and response to said incidents and/or crisis'. Responsibilities Crisis Preparedness & Planning Develop and maintain global crisis management plans and protocols. Conduct risk assessments and scenario planning for international operations. Coordinate with regional teams to ensure alignment with local regulations and cultural considerations. Incident Response Lead cross-functional crisis response teams during international emergencies. Serve as the primary point of contact for executive leadership during crises. Coordinate with government agencies, NGOs, and international partners as needed. Training & Exercises Design and deliver crisis simulation exercises and training programs. Build awareness and readiness across global teams. Communication & Reporting Develop internal and external communication strategies during crises. Provide timely updates and post-incident reports to stakeholders. Continuous Improvement Conduct after-action reviews and implement lessons learned. Monitor global trends and emerging threats to update crisis strategies. About Asurion At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions. Put Customers First Play A Team Sport Take Ownership Collaborate and Then Commit Reach Full Potential Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 16,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch. #J-18808-Ljbffr

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