Implementation Coordinator

3 weeks ago

Calamba, Philippines Buscojobs Full time

We are looking for an Implementation Coordinator with strong technical aptitude and communication skills to support the end-to-end onboarding process for our AI-powered platform. You will work closely with the Implementation Manager and cross-functional teams to ensure smooth technical setup, effective stakeholder communication, and efficient customer onboarding. This is a full-time position and will follow US business working hours. Duties and Responsibilities Serve as a primary point of contact for customer implementations, ensuring seamless onboarding and technical configuration. Participate in customer scoping calls to understand integration and implementation requirements. Act as a liaison between customers and internal teams including Sales, Engineering, and Customer Success. Explain technical components of AI-driven solutions to non-technical stakeholders with clarity and confidence. Support the Implementation Manager by troubleshooting data-related issues and driving resolutions forward. Assist in refining and optimizing onboarding processes for improved customer experience. Manage alignment across stakeholders on implementation timelines, goals, and deliverables. Provide proactive support to customers throughout the onboarding lifecycle, escalating issues when necessary. Maintain a structured and adaptable workflow in a fast-paced, remote-first environment. Requirements Strong technical aptitude and ability to quickly understand and apply new concepts. 2+ years of experience in a customer-facing technical role such as Implementation Specialist, Technical Account Manager, or similar. Excellent verbal and written communication in English is required. Proven problem-solving skills with a proactive and detail-oriented approach. Experience working remotely and effectively collaborating across teams and time zones. Ability to work independently and manage multiple tasks in a dynamic environment. Comfortable closely shadowing an Implementation Manager and integrating into their workflow. Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: Permanent remote work flexibility Paid Time Off Health Maintenance Organization (HMO) coverage Annual performance bonuses Dedicated coaches offer an extra channel of support and skill-building Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. #J-18808-Ljbffr

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