Service Engineer

Service Engineer - PI Manila at Mettler-Toledo International, Inc About Mettler Toledo: METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit Responsibilities Provide sound consultation on application and related compliance regulatory standards Perform Installation, commissioning, training, calibration services, preventive maintenance, troubleshooting and repairs. Travel within Philippines is required. Perform engineering adaptations of products, equipment and services. Expand MT’s spares & services business and manage projects, contract services and relationships with customers. Generate service leads and product cross-leads Develop competency in product application, segment specified knowledge and regulatory compliance standards. Successful in completing services and assigned service responsibilities, regular updating of service management tools and service reports. Proper managing of service job schedule and service tools. Meeting service sales targets and agreed Key Performance Indicators (KPIs). Combine technical knowledge with customer management skills to articulate technology and product positioning to both the business and technical users and ensure complete customer satisfaction through all stages of the service process Managing existing accounts and consistently updating service activities Updating installed equipment database and CRM Support cross leads initiatives; check on customers’ investment pipelines. Identify current and potential customer requirements by establishing personal rapport and understanding key requirements Check on customers’ requirement for Spare parts, Contract, Repairs and new potentials Provide and present product & technical information to potential and existing customers Responsible for actively driving and managing project pipelines Provide technology evaluation during sales process, working in conjunction with the Sales team. Becoming a competent key technical advisor and product advocate for MT products Communicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields Interact with customers’ engineering teams to illustrate MT’s value propositions Responsible for equipment performance in the field and ensure customers’ satisfaction. Develop customer’s staff by providing technical information and training Responsible for key account management Qualifications Degree/Diploma in preferred in Chemistry, Engineering, electronics, instrumentations etc from a reputable University Instrumentation/Laboratory Technician experience would be preferred Minimum 3 years working experience in a scientific equipment or Technical/Laboratory Service Environment will be preferred Independent with a proactive approach to customer management Understand project management skills Willing to travel (within Philippines) Valid driving license Benefits Health & Life Insurance, etc. Comprehensive training program Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment Equal Opportunity Employment We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here. #J-18808-Ljbffr