Senior Partner Success Specialist

Senior Partner Success Specialist Overview ConnectWise Clark Freeport and Special Economic Zone, Central Luzon, Philippines The Senior Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate their business value and ROI with ConnectWise. This role works in partnership with cross-functional teams to increase value, retention, partner satisfaction and ultimately, the expansion of the ConnectWise footprint by maintaining strong relationships with partners. Essential Duties and Responsibilities Establishes operational plans for the Partner Success team Develops and implements new products, processes, standards, and/or operational plans that will impact the achievement of functional results Provides support to the Partner Success team, with a high attention to detail May require communication with ConnectWise leadership Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners' business Owns communication with key partners and stakeholders Drives the definition and management of success metrics to ensure they are built into the solution or process in line with customer needs and workflows Develops an understanding of typical business challenges faced by partners and common objectives to map ConnectWise platform features and associated business benefits to address their needs Acts as an escalation point for complex scenarios to drive resolution in a timely, proactive manner Travels to partner locations and IT Nation events and represents ConnectWise at internal and external facing events Contributes towards creating scalable playbooks and processes around partner interactions and profiles that can be used across the entire PSM team Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations Recommends continuous improvement in processes and communication to increase efficiency and revenue Knowledge, Skills, and/or Abilities Required Ability to manage large projects and processes independently with limited supervision Recognized expert in applicable work area Ability to adapt and understand new technology/processes as per partner requirement Strong knowledge of business processes cross-functionally Strong ability to quickly grasp and explain technological and business concepts Strong knowledge of the IT Service Provider market and business Strong technical acumen and business management skills Ability to resolve escalated scenarios while maintaining a positive relationship with partners Educational/Vocational/Previous Experience Recommendations Bachelor’s degree in related field or equivalent business experience 8+ years of relevant experience Preferred: Master of Business Administration (MBA) Preferred: 5+ years in SaaS industry Working Conditions Onsite/Hybrid/Remote depending on location 25-35% travel may be required Equal Employment Opportunity The company is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact or . Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at ConnectWise Sign in to set job alerts for “Senior” roles. Mabalacat, Central Luzon, Philippines Clark Freeport and Special Economic Zone, Central Luzon, Philippines #J-18808-Ljbffr