Senior Manager, Fraud Prevention

2 weeks ago

Morong, Philippines IntouchCX Full time

Overview Senior Manager, Fraud Prevention at IntouchCX – Clark Freeport and Special Economic Zone, Central Luzon, Philippines IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We are focused on curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have built trusted long-term relationships with our brand partners and empowered our people to drive positive change. Responsibilities Work cross-functionally with internal leaders to complete holistic fraud risk assessments of partner programs Track and monitor partner assessment progress Track action items Understand current industry fraud trends and best practices Ability to conduct and lead customer facing fraud risk reviews Oversee fraud incident response investigations Generate and present executive level summaries of fraud incidents Qualifications Bachelor’s Degree preferred Minimum 7-10 years of fraud risk experience, with at least 4+ years of management experience International travel may be required Proficient in the use and application of both MS Office Suite (Word, Excel, PowerPoint and Outlook) and Google products (Sheets, Slides, Docs) Ability to identify operational gaps and translate into actionable mitigation methods Must have exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong and lasting relationships Detail-oriented team player with creative problem-solving and project management skills Ability to effectively present information to executive leaders, clients, and customers Must have understanding of commonly utilized industry systems and tools to identify fraud risk gaps and recommend changes Seniority level Mid-Senior level Employment type Full-time Job function Finance and Sales Industries Outsourcing and Offshoring Consulting Clark Freeport and Special Economic Zone, Central Luzon, Philippines #J-18808-Ljbffr

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