Quality Assurance Engineer

3 weeks ago

Quezon City, Philippines Workforce Optimizer - AI Enabled WFM Full time

Overview

The Quality Assurance Engineer is expected to deliver high quality product testing and comprehensive support for Workforce Optimizer Products. This position requires strong written and verbal communication skills. JIRA case notes must be kept up to date and accurately recorded: a defined problem statement, troubleshooting efforts, results and next steps with time-frames to be taken, along with actual time worked. He or she is expected to utilize outstanding customer service skills and techniques that promote customer satisfaction and retention. This position requires that technical skills and domain expertise be constantly updated to adhere to service level commitments, customer expectations, and the changing technology landscape.

Responsibilities
  • Perform high quality product testing and provide comprehensive support for Workforce Optimizer Products.
  • Maintain JIRA case notes with a defined problem statement, troubleshooting efforts, results, next steps with time-frames, and actual time worked.
  • Utilize customer service skills and techniques to promote customer satisfaction and retention.
  • Keep technical skills and domain knowledge up to date to meet service level commitments and evolving technology landscape.
Qualifications
  • Bachelor\'s degree in Computer Science or STEM (Science, Technology, Engineering, Math).
  • At least 2 years of experience testing large and complex enterprise web applications with a focus on manual testing.
  • Experience testing software products in JAVA / J2EE and Web environment.
  • Excellent knowledge of Internet / Web technologies.
  • Team player with excellent oral and written communication skills.
  • Good working knowledge of Windows environment and SQL database.
  • Experience implementing API-level test cases is highly desirable.
  • Exposure to full life-cycle commercial product development environment.
  • Fresh graduates are welcome to apply.
Benefits
  • Hybrid setup (once a week RTO).
  • Morning shift.
  • Leave credits.
  • HMO & Dental Coverage.
  • Laptop and other equipment provided.
Additional information
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Quality Assurance
  • Industries: IT Services and IT Consulting
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