
Customer Service Representative
4 days ago
SENIOR CUSTOMER SERVICE REPRESENTATIVE-IMPORT & EXPORT
(Import and Export Department)
Job Description of Senior Customer Service Representative-Import & Export
The Senior Customer Service Representative-Import and Export is responsible for managing and overseeing customer service tasks related to international shipments. In this role, you must ensure timely and accurate processing of import/export documentation, communicate with freight forwarders and customs brokers, as well as maintains excellent coordination/relationship with clients, suppliers, and internal teams. This position requires in-depth knowledge of international trade, compliance, logistic procedures, and exceptional customer service skills.
Official “Duties and Responsibilities” of Senior Customer Service Representative-Import & Export:
Monitors receipt of import and export transactions from agents and clients.
Monitors coordination with shipping lines, consolidators, and brokers for import and export transactions.
Monitors submission of pre-advice and FSI.
Monitors and checks confirmation of draft MBL/HBL/MAWB/HAWB.
Checks draft import manifest and monitor timely submission.
Checks and signs the prepared documents for issuance of Delivery Order to the broker.
Monitors the request of billing invoice from shipping line/consolidator/broker and filing of request for payment of such invoices to Accounting department.
Monitors Job Order folders.
Oversees billing invoice requests to Billing department.
Monitors the status of Container Deposit refund.
Monitors the status Pending Import and Export transactions via Google Sheet daily.
Monitors the delivery of cargoes to consignee for both import and export transactions.
Proposes resolutions to concerns related to import and export transactions.
Handles import and export operational concerns.
Monitors the attendance and Performance of Customer Service Assistants.
Inquires rates from shipping line/consolidator.
Provides import and export rates to clients based on SGEC Standard Tariff.
Prepares and submits monthly report to CAB & PSB (DTI) FTEB.
Updating and maintaining of records of shipping lines and airlines, & other related transactions.
Develop step-by-step guide for import and export.
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