Customer Service Representative

4 weeks ago

Las Piñas, Philippines Soonest Global Express Corporation Full time

SENIOR CUSTOMER SERVICE REPRESENTATIVE-IMPORT & EXPORT
(Import and Export Department)

Job Description of Senior Customer Service Representative-Import & Export
The Senior Customer Service Representative-Import and Export is responsible for managing and overseeing customer service tasks related to international shipments. In this role, you must ensure timely and accurate processing of import/export documentation, communicate with freight forwarders and customs brokers, as well as maintains excellent coordination/relationship with clients, suppliers, and internal teams. This position requires in-depth knowledge of international trade, compliance, logistic procedures, and exceptional customer service skills.

Official “Duties and Responsibilities” of Senior Customer Service Representative-Import & Export:
Monitors receipt of import and export transactions from agents and clients.
Monitors coordination with shipping lines, consolidators, and brokers for import and export transactions.
Monitors submission of pre-advice and FSI.
Monitors and checks confirmation of draft MBL/HBL/MAWB/HAWB.
Checks draft import manifest and monitor timely submission.
Checks and signs the prepared documents for issuance of Delivery Order to the broker.
Monitors the request of billing invoice from shipping line/consolidator/broker and filing of request for payment of such invoices to Accounting department.
Monitors Job Order folders.
Oversees billing invoice requests to Billing department.
Monitors the status of Container Deposit refund.
Monitors the status Pending Import and Export transactions via Google Sheet daily.
Monitors the delivery of cargoes to consignee for both import and export transactions.
Proposes resolutions to concerns related to import and export transactions.
Handles import and export operational concerns.
Monitors the attendance and Performance of Customer Service Assistants.

Inquires rates from shipping line/consolidator.
Provides import and export rates to clients based on SGEC Standard Tariff.
Prepares and submits monthly report to CAB & PSB (DTI) FTEB.
Updating and maintaining of records of shipping lines and airlines, & other related transactions.
Develop step-by-step guide for import and export.

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