Revenue Operations Manager

Helpware – Lapu‑Lapu, Central Visayas, Philippines Revenue Operations Manager Helpware is a fast‑growing global provider of customer experience, digital solutions, and back‑office services. We partner with growth‑minded companies across industries to build and scale tailored solutions. Role Overview We are seeking a strategic and execution‑focused Revenue Operations Lead/Manager to elevate sales performance through data‑driven insights, process optimization, sales tools management, and enablement support. This role sits at the intersection of Sales, Marketing, Product, and Client Success—ensuring our global sales teams are aligned, efficient, and equipped with the right tools, data, and strategies to win in competitive markets. Scope of Work Translate strategic priorities into actionable operational plans and enablement initiatives. Manage and optimize the sales tech stack (HubSpot CRM, SharePoint, internal knowledge bases). Analyze key performance data to identify trends, gaps, and opportunities for growth. Support forecasting, revenue planning, and territory/account segmentation efforts. Drive campaign and GTM coordination with Marketing and Product teams. Lead sales enablement efforts through insights, tools training, and tailored content—particularly for strategic partnerships like Genesys and Zendesk. Champion continuous improvement and change management initiatives to scale high‑impact sales processes. Duties and Responsibilities Strategic Business Partnership & Sales Enablement Support Partner closely with sales operations leaders, sales leaders and business stakeholders to translate strategic priorities into operational action plans. Recommend and implement enhancements to sales processes to increase efficiency, productivity, and accuracy. Align with marketing and client teams to support go‑to‑market strategies and campaign execution. Coordinate planning and communications between global and local sales teams. Data Analysis & Performance Insights Analyze sales data and metrics to uncover trends, performance gaps, and growth opportunities. Deliver dashboards, scorecards, and ad‑hoc reports that provide actionable insights for sales leaders and client teams. Monitor and report on key performance indicators such as lead conversion, pipeline velocity, win rates, and campaign ROI. Sales Tools Management Own and maintain HubSpot CRM for the sales team, including data hygiene, asset organization, and system optimization. Manage the internal sales knowledge base, ensuring information is accurate, accessible, and regularly updated. Serve as the team’s subject matter expert on Office 365, SharePoint, and OneDrive, providing support and best practices to streamline collaboration and content management. Train and guide sales teams on CRM best practices to ensure consistent usage and reporting accuracy. Sales Forecasting & Planning Assist in the development and refinement of sales forecasts, revenue targets, and budgets in collaboration with finance and business leaders. Support business planning, account segmentation, and resource alignment to optimize coverage and effectiveness. Change Management & Continuous Improvement Champion change management efforts related to system upgrades, new tool adoption, process changes, training, etc. Identify automation opportunities and process improvements to reduce manual workload and enhance scalability. Provide ad‑hoc support to the Proposal Management function. What We’re Looking For Minimum of 4 years’ experience in Sales Operations, Continuous Improvement/Excellence, Data Analytics, Project Management, Business Operations or a related function—preferably in a B2B environment. Strong Excel and data analysis skills; familiarity with tools like Power BI or Tableau is a plus. Strong analytical and problem‑solving skills with the ability to turn data into actionable insights. Highly organized, with strong attention to detail and the ability to manage multiple projects simultaneously. Mastery of the English language—both written and verbal—with exceptional storytelling, copywriting, and editing skills. Proactive, resourceful, and collaborative, with the ability to work cross‑functionally with Sales, Marketing, Product, and Operations teams. Bachelor’s degree in a relevant field (Communications, Marketing, Business, etc.) is a plus, but not required. Reports directly to the Director of Presales Solutions and Sales Enablement. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Management and Manufacturing Industries: Outsourcing/Offshoring Location: Lapu‑Lapu, Central Visayas, Philippines #J-18808-Ljbffr