Loan Servicing Specialist IV

Are you a strong and experienced individual in the bookkeeping / accounting industry who loves numbers and is looking for a hybrid role at a leading global financial services firm? As a Loan Servicing Specialist within the Dealer Services Floorplan Operations team, you are responsible for processing auto dealer floorplan loans, payments, and offset equity transactions into the Dealer Floor Plan System. You will prepare, balance, and input general ledger accounting entries into the MITS, ACH, and Wire system(s). Duties may include, but are not limited to, reviewing, processing, and maintaining dealer floorplan documents as well as providing input or monetary and non‑monetary account transactions / adjustments. If you are an experienced and execution‑promote team member, who has the ability and acumen to provide quality customer service, accurate data entry of new loans, advances, payments, and general ledger items while servicing auto dealership floorplan loans, this is the role for you. Job Responsibilities Perform timely and accurate system input of new loans and loan payments which includes analysis to ensure proper payment application and ensure adequate availability to support advance and funds disbursements. Balance daily work leveraging standard Accounting practices. Answer customer service calls, research and respond to inquiries and requests for information, and resolve problems and complaints. Adapt and be flexible in assisting with special projects and assignments as needed. Adapt to change and manage multiple priorities and meet strict deadlines. Assist borrowers with web registration. Provide prompt, courteous and excellent customer service to internal and external clients. Required Qualifications, Capabilities, and Skills Must be willing to work in a fast‑paced, heavy volume environment. Volume fluctuates. Strong organizational, prioritization, and communication skills, both written and verbal. Ability to multi‑task: typing while reading, viewing multiple screens and systems, keeping up to date with new procedures, and tracking all items processed. Must have strong problem solving, research, analytical, and decision making skills while also applying effective deduction skills. Strong interpersonal and computer skills, accuracy with numbers, and attention to detail essential including working knowledge of Microsoft Office products. Must have excellent attendance. May require 10-key and/or data entry testing. Preferred Qualifications, Capabilities, and Skills Attention to detail and general loan accounting skills a must. Accounting, Math and/or Financial college coursework a plus. Proficient in 10-key and data entry ensuring accurate posting of the transactions. Strong knowledge of Banking Industry business structures a must. Prior Auto Servicing experience desirable. All application requirements (including updated resume – please include specifics of your career) should be posted, submitted and completed in the Oracle tool. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. #J-18808-Ljbffr